Questions & Answers

Q: QuestionDoes the Juice Pack have a bulky design?

• A:Answer No, the Juice Pack has a slim and compact design that easily fits in your pocket.

Q: QuestionAre the camera functions on my phone affected by the case?

• A:Answer No, the Juice Pack is designed to allow full access to the capture button so you can use your iPhone's camera without hindrance.

Q: QuestionWhat kind of drop protection does this case offer?

• A:Answer The mophie Juice Pack has been tested and proven to protect your phone from drops up to six feet.

Q: QuestionWhat is the capacity of the internal battery in this mophie Juice Pack?

• A:Answer The mophie Juice Pack for iPhone 16 Pro Max has a 3,000mAh internal battery.

Q: QuestionHow does the charging work with the Juice Pack connected?

• A:Answer The Juice Pack uses Priority Plus Charging, meaning your iPhone will be charged first, and then the Juice Pack battery.

Q: QuestionHow much additional battery life can I expect with this Juice Pack?

• A:Answer This Juice Pack can provide your iPhone with up to an extra 50% battery life.

Q: QuestionWhich button switches the phone to the juice battery for power?

Asked 11 months ago by Anonymous.

• A:Answer Good question! The button on the back of the case by the power indicator will turn the power on and off.

  Answered 11 months ago by mophieSupport

  
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Q: QuestionDoes it have a “soft touch” feel or is it hard plastic?

Asked 2 months ago by Jsjca.

Q: QuestionWill this case affect apple car play?

Asked 4 months ago by blake.

• A:Answer No, your Juice Pack charging case will not affect your device's ability to connect to CarPlay.

  Answered 4 months ago by mophieSupport

  
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Q: QuestionWhat kind of warranty is included? Mophie used to have a lifetime warranty. Thanks

Asked 6 months ago by Dave.

• A:Answer Hi! Mophie products are covered with a 2-year warranty. To replace a product under warranty, please follow the instructions found here: https://www.mophie.com/pages/replace-my-product-under-warranty

  Answered 6 months ago by mophieSupport

  
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Q: Questioni bought this mohie juice pack for my 16 pro max but did not receive and email or product and they took money out of account

Asked 11 months ago by steve.

• A:Answer you out of luck son

  Answered 10 months ago by hooah

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Q: QuestionWill it fit the 15 pro max? mmmmm

Asked 1 year ago by Will.

• A:Answer No. The iPhone 15 pro max screen size is 6.7 inches, and the iPhone 16 pro max is 6.9 inches. Mophie makes a case specifically for the iPhone 15 Pro Max that BB sells.

  Answered 1 year ago by SubKnights

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