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Questions & Answers

Your price for this item is $149.99
The previous price was $249.99
Page Showing 1-20 of 100 questions
  • QuestionAll the reviews say the camera is awful. Is it really that bad?

    Asked by ChicagoJake.

    • Answer Not one of the 9 expert reviews listed is actually for the 2023 moto g 5g. My new phone takes good pictures.

      Answered by Jeff

  • QuestionIs it true to shut off this phone you need to press the power button AND a volume key at the same time? I never heard of this and it certainly sounds awkward.

    Asked by Jerry.

    • Answer This is true. I believe the power button and volume up. It’s strange but becomes natural fast. I think my iPhone is the same so not all too odd…. Sean

      Answered by Will

  • Questionwill phone work on Visible

    Asked by jh.

    • Answer Yes it does. That's why I bought the moto g 5g 2023. I checked the phones IMEI before I bought it at best buy to make sure. I chatted with Visible and I received the sim the next day and set up went smoothly. I am very happy with this phone.

      Answered by Anonymous

  • QuestionWill this phone work with Verizon prepaid plan?

    Asked by Ryder.

    • Answer Yes it does work with prepaid. That’s what I have.

      Answered by Sunny

  • QuestionWhere is the fingerprint scanner on this model?

    Asked by jeanne1234.

    • Answer On the "power" button. Power button is in quotes because to shut it off you have to hit the power/fingerprint button and volume up at the same time to get the shut off screen. Not my favorite feature. But not a deal breaker either

      Answered by Fredy

  • QuestionHow large of a SD card can I buy that will be compatible with this phone?

    Asked by LarryM.

    • Answer Hi LarryM, We appreciate your interest in our Motorola phones. The device supports an optional microSD card with a capacity of up to 1TB. For other concerns, please send us an email at supportforums@motorola.com. -Belle

      Answered by Motorola Customer Care

  • Questionhi will this phone work properly for a another 6-7 months and will i be able to get any support from the store if anything goes wrong in this time?

    Asked by LOLFACE2001.

    • Answer Thank you for posting, LOLFACE2001.Yes, definitely! You can contact BestBuy for any return, price, or any dispute regarding your order. We can also support you for any problems with your device. -Jess

      Answered by Motorola Customer Care

  • QuestionDoes this model work with Pure Talk carrier? They use AT&T towers.

    Asked by Patgj.

    • Answer Thank you for expressing your interest in our product, Patgj. If you look at our carrier compatibility list here: https://www.motorola.com/us/carrier-compatibility, the Moto G 5G 2023 Unlocked phone should work with other MVNOs on the AT&T network. We suggest contacting Pure Talk carrier to confirm and for further details. -Mitch

      Answered by Motorola Customer Care

  • QuestionHow many Android updates will this phone get ?

    Asked by Jimbo.

    • Answer Hi Jimbo, Thank you for your inquiry and interest in our product. Moto G 5G 2023 phone will receive one operating system upgrade. For future rollout updates, you can visit our software update page for further details here: https://motorola-global-portal.custhelp.com/app/software-upgrade/g_id/1949/. -Mitch

      Answered by Motorola Customer Care

  • QuestionWould I be able to play Honkai Star Rail on this phone?

    Asked by Alexis.

    • Answer Hi Alexis, Thank you for your inquiry and interest in our product. Since this is a third-party application we can't guarantee its functionality and compatibility. We suggest checking the game's official requirements on the Google Play Store or the developer's website. You may also check the Moto G 5G's specifications to ensure it meets or exceeds the game's requirements here: https://www.motorola.com/us/smartphones-moto-g-5g-gen-2/p?skuId=894. -Mitch

      Answered by Motorola Customer Care

  • QuestionDoes this model have a GPS?

    Asked by Mapper.

    • Answer Hi Mapper, Thank you for your inquiry and interest in our product. Yes, the Moto G 5G 2023 phone does support GPS for location services. You can check this link for the phone's specifications: https://en-us.support.motorola.com/app/answers/detail/a_id/174791/~/moto-g-5g-%282023%29---specifications. -Mitch

      Answered by Motorola Customer Care

  • QuestionCan this phone be used as a hotspot?

    Asked by Dave.

    • Answer Yes,

      Answered by JohnG

  • QuestionFor Motorola: 1. Is use of the fingerprint sensor feature optional? 2. Please verify that the device can be powered off by touching one button. (A previous customer answered yes to this question but without specifics).

    Asked by DJLC.

    • Answer Hi DJLC, We appreciate your interest in our product. Yes, the Moto G 5G 2023 phone has a fingerprint reader. You can check the link for the phone specification here: https://www.motorola.com/us/smartphones-moto-g-5g-gen-2/p. You can also visit the link on how to customize the Power button gesture here: https://en-us.support.motorola.com/app/answers/detail/a_id/175674/~/customize-the-power-button---moto-g-5g-%282023%29. -Mitch

      Answered by Motorola Customer Care

  • QuestionWhat RAM memory does it have?

    Asked by Jordan.

    • Answer Thank you for expressing your interest in our product, Jordan. Moto G 5G 2023 phone has 4GB RAM. You can check this link for the phone's specifications here: https://www.motorola.com/us/smartphones-moto-g-5g-gen-2/p?skuId=894. -Mitch

      Answered by Motorola Customer Care

  • Questionwill this phone accept assurance wireless sim?

    Asked by mikeyglass262.

    • Answer Hi Mikeyglass262, We appreciate your interest in our product. Moto G 5G 2023 Unlocked phone should work with other MVNOs on the T-Mobile network. We suggest to contact Assurance Wireless to confirm and for further details. You can check this link to see all of this phone's compatible carriers: https://www.motorola.com/us/carrier-compatibility. -Mitch

      Answered by Motorola Customer Care

  • QuestionWhat comes in the box with this phone? Is it true there's no charger?! How would I charge it?

    Asked by Robin.

    • Answer Comes with a cable just no wall charger. That is separate purchase or use a previous one.

      Answered by Anonymous

  • QuestionWhat is the XT number for the moto g power 5g 2023 256gb

    Asked by Bear.

    • Answer Hi Bear, Thank you for your inquiry and interest in our product. XT2311 is the model number of the Moto G Power 5G 2023 phone and XT2313 is the model number for Moto G 5G 2023 phone. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch

      Answered by Motorola Customer Care

  • QuestionIs there a version with 256 Gb?

    Asked by Cybdiver.

    • Answer Yes there is but it’s more effective to get the base model and use an SD card for more storage IMO

      Answered by Anonymous

  • QuestionWill this phone work in Brazil?

    Asked by Anonymous.

  • QuestionWill this phone work in Mexico? Is it unlocked internationally or just the US?

    Asked by Mexico.

    • Answer Hello Mexico, Thanks for your inquiry. This phone works in and outside the US but can't guarantee that all carrier features will work outside the US as this phone is a US variant and has a different band. I would suggest contacting your preferred service provider to see if this phone will work with their service. Please note that warranty and compatibility are limited to where it was purchased. -Iza

      Answered by Motorola Customer Care