Questions & Answers

Q: QuestionDoes this phone have a headphone jack?

• A:Answer Yes, this phone has a headphone jack.

Q: QuestionWhat type of file formats are supported by this phone?

• A:Answer This phone supports RAW file formats.

Q: QuestionDoes this phone have wireless charging capability?

• A:Answer Yes, this phone has wireless charging.

Q: QuestionWhat is the maximum water resistance of this phone?

• A:Answer The maximum depth of water resistance is 4.9 feet.

Q: QuestionCan I use Google Pay with this phone?

• A:Answer Yes, this phone supports Google Pay.

Q: QuestionIs there a stylus included with this phone?

• A:Answer Yes, a stylus is included with this phone.

Q: QuestionHow many Android updates will Will Motorola support beyond the current Android 15?

Asked 11 months ago by RAF.

• A:Answer Hi RAF, Thank you for your inquiry. The Moto G Stylus 2025 phone is scheduled to receive 2 major Android OS updates and 3 years of security maintenance releases from its launch date. Since the device comes with Android 15 out of the box, you can expect updates up to Android 17, along with regular security patches through that 3-year period. You can check the phone specification here: https://www.motorola.com/us/en/p/phones/motorola-edge/edge-gen-5/pmipmgm36mw?pn=PB0T0003US. -Mitch

  Answered 11 months ago by Motorola Customer Care

  
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Q: QuestionDoes this phone accept an SD Card to expand memory? The in-store description card indicates that it does, but I see nothing referring to CD/MircoSD compatibility in the on-line website descriptions.

Asked 10 months ago by Robert.

• A:Answer Hi Robert, Thank you for your inquiry and interest in our product. Yes, the Moto G Stylus 2025 phone has expandable storage up to a 1TB microSD card. You can check this link for the phone's specifications here: https://www.motorola.com/us/en/p/phones/moto-g/g-stylus-gen-5/pmipmhl40me?pn=PB6V0014US. -Mitch

  Answered 10 months ago by Motorola Customer Care

  
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Q: QuestionAnyone have any luck using it with Visible?

Asked 11 months ago by Micheal.

• A:Answer I'm using it on visible now but had to transfer my physical sim card into the phone to get it to work. Apparently the phone is so new esim doesn't show as compatible in their system. This despite Motorola site specifically saying it is compatible which I pointed out to the customer non service agent.

  Answered 10 months ago by JosephrHVerified Purchase

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Q: QuestionDoes this phone include a case?

Asked 11 months ago by Shir.

• A:Answer Hi Shir, Thank you for your inquiry. According to Best Buy's description, the Moto G Stylus 2025 package includes the phone itself, a stylus, a USB Type-C cable, a SIM tool, and a user guide. Please note that a phone case is not listed as part of the included contents, so it’s likely not included in the box. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch

  Answered 11 months ago by Motorola Customer Care

  
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Q: QuestionIs this model international or just for US?

Asked 10 months ago by Lucasgrun.

• A:Answer Thanks for your interest, Lucasgrun. The Moto G Stylus 2025 Unlocked phone is designed primarily for use in the U.S. While our phones may work in other countries during travel, we can’t guarantee full compatibility or support for all features abroad. We recommend checking with your mobile service provider to confirm if your SIM will operate properly with this device. Please also note that Motorola phones are only covered under warranty in the country or region where they were originally intended for sale. For that reason, we don’t recommend purchasing a phone in one region for ongoing use in another. -Mitch

  Answered 10 months ago by Motorola Customer Care

  
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Q: QuestionDoes the phone have a micro sd slot to expand memory?

Asked 4 months ago by Curious.

• A:Answer Hi Curious, Thank you for your inquiry and interest in our product. The Moto G Stylus 2025 phone does support a microSD card for expandable storage, and it can accommodate cards up to 1TB. This allows you to easily increase your device’s storage for apps, photos, and media. You can check this link for the phone's specifications here: https://en-us.support.motorola.com/app/answers/detail/a_id/185268/~/specifications---moto-g-stylus---2025. -Mitch

  Answered 4 months ago by Motorola Customer Care

  
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Q: QuestionIs this phone compatible with my at&t service?

Asked 10 months ago by robb.

• A:Answer Yes. I have AT&T and just moved my sim card over.

  Answered 10 months ago by AnonymousVerified Purchase

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Q: QuestionI have many apps on my old Moto Stylus. Can I get Best Buy to install them on the new Moto Stylus I buy here?

Asked 11 months ago by StJohnso.

• A:Answer Yes they probably will and is easy to do yourself. Did mine in a matter of mins.

  Answered 10 months ago by MotoFan

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Q: QuestionOrdered in "Open Box - Excellent" condition. Recieved a well used phone in a smaller Zipper plastic, inside a generic packing box, a third party USB type C cable (white, used). No papers, No Original Box, No Sim card tool. Is this new Best Buy standard ?

Asked 1 month ago by SD2020.

• A:Answer My moto razr ultra came the same way, missing the same things with same white cable. Phone is in good shape but had shop dust on it. Contacted customer service and they said I could refund, exchange, or bring to the store to be cleaned, checked and given the sim tool. It's an inconvenience but at least they didn't give me a hard time.

  Answered 1 month ago by Anonymous

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Q: QuestionDoes this phone support tsatellite

Asked 2 months ago by I7e.

• A:Answer Thank you for your inquiry. The Moto G Stylus 2025 phone does not include built-in satellite connectivity for messaging or emergency services. It supports standard cellular networks and GPS for location. -Mitch

  Answered 2 months ago by Motorola Customer Care

  
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Q: QuestionWill this phone go through my samsun tablet for phone use

Asked 3 months ago by Debbie.

• A:Answer Hi Debbie, Thank you for your inquiry. The Moto G Stylus 2025 phone doesn’t use your Samsung tablet as a phone. However, you can sync your phone with your tablet for calls, messages, or notifications using apps like Google Voice if your tablet supports it. -Mitch

  Answered 3 months ago by Motorola Customer Care

  
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Q: QuestionIs this phone hearing aid compatible. Can I answer calls and talk through my hearing aids without using the speaker function? Can I use my Alexa reminders and other functions on this phone? Does it connect to Samsung galaxy watches?

Asked 3 months ago by Fritziemom.

• A:Answer I plugged your questions into Gemini AI and received the following: The Moto G Stylus 5G (2025) is fully hearing aid compatible and supports standard smartphone features like Alexa and Samsung Galaxy Watches. Hearing Aid Compatibility HAC Rating: The 2025 model is certified under the latest ANSI 2019 standards. Unlike older M/T ratings, this standard evaluates "conversational gain" to ensure clear audio for hearing aid users. Direct Audio Streaming: You can stream calls, music, and other audio directly to your hearing aids via Bluetooth. This allows you to talk through your hearing aids without using the speakerphone. Setup: To connect them, go to Settings > Accessibility > Hearing devices and select Pair new device. Alexa Integration Functionality: You can use Alexa reminders, timers, and smart home controls on this phone. Access: Download the Amazon Alexa app from the Google Play Store to sync your existing reminders and use Alexa as a secondary assistant alongside Google Assistant. Samsung Galaxy Watch Compatibility Connection: The Moto G Stylus 2025 connects to Samsung Galaxy Watches (including the newest Galaxy Watch 7 and Ultra models). Requirements: You must install the Samsung Galaxy Wearable app to manage the connection and sync data. Note: While most health and notification features work, a few Samsung-exclusive health features (like ECG or blood pressure monitoring) may require a Samsung phone to function fully.

  Answered 3 months ago by DeanofDealsVerified Purchase

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Q: QuestionWhat's the difference between the Motor g Stylus 2024 and 2025?

Asked 4 months ago by Coco.

• A:Answer Thank you for your question. The Moto G Stylus 2025 offers a sharper, brighter display, a faster chipset, improved camera processing, and longer software support compared to the 2024. The 2024 model still provides solid performance and battery life at a lower price. Both phones have great specifications. You can visit our Motorola page here to compare the phone's specifications and to find which device is best for you: https://www.motorola.com/us/compare-smartphones. -Mitch

  Answered 4 months ago by Motorola Customer Care

  
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