“Why does my Motorola moto one ace not let me receive txt messages or use video chat with my straight talk sim, but am able to send txt messages and use all other features?”
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Mine did the same thing with Verizon. had to go on website in my account settings and change my plan to 5G plan. Didn"t cost anymore, but the only way I could fix it. hope this helps Mike.
Sorry, there was a problem. Please try again later.I recently had the same issue with my most recent Motorola purchase. Everything worked on initial setup except for my messaging app, which could send but was unable to receive messages. I have been with my third party carrier (and the same SIM card) for 6 years. The first suggestion I was given was to put in an updated SIM card - but I could not get cooperation from my carrier in sending me one. If you are currently with a carrier that is supported by Best Buy they will replace the SIM card for you in store free of charge. The resolution that worked for me was to factory reset my phone. Had I known to do this immediately - it would have saved me so much stress and hassle! I immediately got the full backlog of text messages that I had not been receiving in the two weeks prior to the reset. I would definitely recommend trying this if you are experiencing the same issue with your Motorola phone on initial setup!
Sorry, there was a problem. Please try again later.I have this phone, which I purchased on Amazon.com. Verizon has not been able to activate it & I am getting conflicting info from the online agents/techs & the in-store techs. They suggest it won't work with my current Prepaid Plan, even tho their website offers multiple Prepaid Plans that include 5G. After 2 store visits and hours online, I'm getting nowhere. Time for a new carrier.
Sorry, there was a problem. Please try again later.Hi Mike, Sorry to hear you're having an issue receiving text. As we stand by our phones, we'd like to help with your concern. Write us an email at [email protected]. -Jess
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