Questions & Answers

Q: QuestionHow much system memory does the gaming desktop have?

• A:Answer The gaming desktop has 32 gigabytes of system memory.

Q: QuestionHow many HDMI outputs does this desktop have?

• A:Answer This desktop has one HDMI output.

Q: QuestionWhat operating system is installed on this gaming desktop?

• A:Answer This gaming desktop comes with Windows 11 operating system.

Q: QuestionWhat is the maximum wattage of the power supply?

• A:Answer The power supply maximum wattage is 650 watts.

Q: QuestionHow many CPU cores does the AMD Ryzen processor have?

• A:Answer The AMD Ryzen processor has 12 cores.

Q: QuestionWhat kind of wireless connectivity does this desktop support?

• A:Answer This desktop supports Bluetooth and Wi-Fi 6E wireless connectivity.

Q: QuestionWould I be able to change the graphics card for a 5070 without having to change anything else?

Asked 1 month ago by Diego.

• A:Answer Hello Pizzalover123 - the power supply included in this system is 650 watts which is the absolute minimum recommended to support an Nvidia GeForce RTX 5070. It is recommended to run a 750 or 850 watt power supply when paired with a higher end CPU like the AMD Ryzen 9 that is included.

  Answered 1 month ago by Geno

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Q: QuestionCan I add more than 2 sticks of ram? Or only upgrade the 2?

Asked 8 months ago by 123kid.

• A:Answer Hello P - the motherboard included does come with 4 slots for system memory (RAM).

  Answered 8 months ago by Geno

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Q: QuestionHow do I remove the front panel of the PC?

Asked 1 week ago by JWall.

• A:Answer The panel is held in with plastic clips and can be removed by pulling on the panel.

  Answered 1 week ago by Geno

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Q: QuestionHey Does this computer have 4K resolution for gaming?

Asked 1 month ago by Brian2026.

• A:Answer The RTX 5060 Ti 8GB is designed primarily as a 1080p to 1440p gaming card. While it can support 4K gaming in older titles, esports games, or with DLSS upscaling on but with modern AAA games at 4k resolution you can experience stuttering.

  Answered 1 month ago by Geno

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Q: QuestionDoes it come with a CD Rom?

Asked 1 month ago by stargazer.

• A:Answer This gaming desktop does not come with a disc drive however an external drive could be connected using one of the USB connections that are available. This desktop comes with 5 x USB-A 3.2, 1 x USB-C 3.2, 4 x USB-A.

  Answered 1 month ago by Geno

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Q: QuestionIf purchased does it come with any warranty? on its own? the geek squad accident warrant is that a separate warranty?

Asked 1 month ago by stargazer.

• A:Answer Hello stargazer - this system comes with a 1 year parts and labor warranty from MSI. There is an additional charge for separate warranties that are available.

  Answered 1 month ago by Geno

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Q: QuestionAre the keyboard and mouse wireless?

Asked 2 months ago by SteveO.

• A:Answer The included keyboard and mouse are not wireless.

  Answered 2 months ago by Geno

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Q: QuestionCan I get this with Windows 11 pro or upgrade os in store before I pick it up?

Asked 2 months ago by Cv.

• A:Answer Hello Cv - upgrading to Windows 11 Pro can be done instore through Geek Squad or it also can be done at home.

  Answered 2 months ago by Geno

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Q: QuestionDoes it support dual HDMI monitors? My current monitors are both HDMI, one is using the PC's HDMI port and the other is using a DVI adapter.

Asked 3 months ago by Overloaded321.

• A:Answer Hello Overloaded321 - the RTX 5060Ti 8GB that is included with this system comes with 1 HDMI output and 3 displayport outputs. If your monitors only have HDMI, there are adapters that are available.

  Answered 3 months ago by Geno

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Q: QuestionI bought this PC maybe about two months ago and for some reason when I’m loading up games, the HDMI seems to give weak signal and gives little squiggly lines. Is this signs of my graphics card going out?

Asked 4 months ago by Danny.

• A:Answer If this was shipped, then it could've been damaged, but check if you plugged the HDMI cord into the motherboard, which is a common mistake among pc owners. Put it in the graphics card slot, which is most commonly under the motherboard "plug-in slots" and see if it will work. If not, then Best Buy will have to be notified about this.

  Answered 3 months ago by K6Lo

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Q: QuestionBought this for my son in November. It has quit working. Who do I contact for warranty?

Asked 4 months ago by Allforlove.

• A:Answer Please contact MSI's technical support department to request for diagnostic services under warranty. 1 (888) 447-6564

  Answered 4 months ago by Geno

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Q: QuestionI bought thia pc on August and I think ine of the fans ard going bad. Can you guys give me the exact fans in this pc so I can replace it? I tried looking

Asked 4 months ago by Jake.

• A:Answer MPG 120F

  Answered 4 months ago by Geno

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Q: QuestionDoes it cone with liquid coolant or do I need to buy it separate

Asked 5 months ago by Mav.

• A:Answer It uses liquid cooling and fans. Its an all in one liquid cooling PC. It is all there when you open it from the box, nothing to do but open the case up and remove the packing material. No, you dont add anything to its cooling parts.

  Answered 3 months ago by RichardWVerified Purchase

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