Questions & Answers

Q: QuestionI presently have the older Google mesh system and I'm wondering can I incorporate my old Google mesh system into this one....is this system backwards compatible..??

Asked 5 years ago by Farouk.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 1 point with Google Assistant - 2 pack - Mist

• A:Answer Yes, Nest Wifi is compatible with the 1st generation Google Wifi. You can set up the Nest Wifi router as your primary router since it has better capabilities such as an improved processor and a 4x4 radio. Then, you can add your Google Wifi and Nest Wifi points.

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIf my internet connection can only go up to 7 mbps because of where I live, Will a google nest boost it up?

Asked 5 years ago by Alex.

• A:Answer Nest Wifi replaces your traditional router to provide Wi-Fi coverage throughout your home. But, your Wi-Fi speed will rely on your current Internet speed and reception provided by your internet service provider (ISP).

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWill this work with AT&T Uverse router/modem 5268AC? Thanks

Asked 5 years ago by Dana.

• A:Answer This should work with any router/modem it works with my spectrum.

  Answered 5 years ago by RussVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have Google minis, I have a nest doorbell and spectrum wifi. Will this mesh system work With the devices I have? My house is a solid brick ranch. Will this mesh system be able to extend the WiFi to my garage and to My yard?

Asked 5 years ago by Mary.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 1 point with Google Assistant - 2 pack - Mist

• A:Answer Bricks are known to block Wi-Fi signals. However, Nest Wifi is equipped with a 4x4 antenna that helps broadcast strong and reliable Wi-Fi throughout your home. Although 5GHz bandwidth can transmit relatively strong signals, 2.4GHz bandwidth may be blocked by the brick walls. You may need to put your Spectrum combo in bridge mode or disable its Wi-Fi functionality in order to set up Nest Wifi as your primary router. We then recommend having more than one Nest Wifi router and set one up as your primary router connected to the Spectrum combo, and then hard wire the others as down streams from your primary router. You can then connect the wireless Nest Wifi points to these routers and enjoy them both as Wi-Fi access points and Google Assistant-enabled speakers.

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIf I buy this wifi router do I need a separate modem for my tv n internet

Asked 5 years ago by Beginner.

• A:Answer Internet provider installed a router so we connected it to google

  Answered 5 years ago by RousiVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionWill the Google Nest WiFi Mesh work with my AT&T IFWA-40 gateway?

Asked 5 years ago by Roxy.

• A:Answer It should as long as there's an ethernet port on the back of your modem.

  Answered 5 years ago by UncleJonVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this product the first or second generation?

Asked 5 years ago by Felix.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 2 points with Google Assistant - 3 pack - Snow

• A:Answer We bought the second generation.

  Answered 5 years ago by Downeaster

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI already have a Google router but the range isn't strong enough to cover my entire house. If I get this three pack am I going to wind up buying a useless second router? Or could I use all three devices to extend the range of my existing router?

Asked 5 years ago by Will2K.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 2 points with Google Assistant - 3 pack - Snow

• A:Answer They work much better than my XiFi pods. I was at 30-40 mbps and went up to 100 mbps in the furthest part of my house.

  Answered 5 years ago by PerkVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs there a monthly charge to use this device?

Asked 5 years ago by Melanie.

• A:Answer There is no monthly fee to use Nest Wifi mesh system, it's just a one-time purchase. But, you will need internet connection from your Internet Service Provider (ISP).

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI have Att unversed does this work with att equipment easily?

Asked 5 years ago by Mark.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 2 points with Google Assistant - 3 pack - Snow

• A:Answer I don't see why not. It connects to your ISP's router via ethernet. The Nest WiFi is agnostic to your ISP.

  Answered 5 years ago by Deebee

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it have the ability to act as a VPN so you can access a connected home network storage and devices remotely?

Asked 5 years ago by OldE.

• A:Answer Nest Wifi doesn't have support for the VPN feature. You may need to apply your VPN on individual devices and enable the port forwarding feature on your Nest Wifi. You can learn more about port forwarding by going to this link: https://support.google.com/onhub-kb/answer/6338689?hl=en

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI live in a 2nd floor condo with a basement. My current router is a Netgear Nighthawk X4S Model R7800. I stream 4 tvs w/Roku sticks and have smart phones, laptops,ipads. Would I get a signal in basement and no buffering on tvs? Spectrum 200 mbps speed.

Asked 5 years ago by Steve3521.

• A:Answer You might want to install it in the basement and add one of the nest extender to carry out the WiFi from the basement to the other products you are trying to connect.

  Answered 5 years ago by BlumoneyVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this connect to Verizon Fios and do I need anything else to connect

Asked 5 years ago by Home6565.

• A:Answer Yes it will connect to your Verizon fios and no you will not need anything else.

  Answered 5 years ago by BlumoneyVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs it work with Frontier Router

Asked 5 years ago by SAM.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 2 points with Google Assistant - 3 pack - Snow

• A:Answer Yes, Nest Wifi can work with your Frontier Router. You might need to put your combo in bridge mode or disable its Wi-Fi functionality in order to set up Nest Wifi as your primary router.

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I add these new style to my existing set of 3? (The existing models are: Google - Google Wifi AC1200 Dual-Band Mesh Wi-Fi System - White)

Asked 5 years ago by Confused.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 2 points with Google Assistant - 3 pack - Snow

• A:Answer Yes, Nest Wifi is compatible with the 1st generation Google Wifi but you will need to create a new Wi-Fi mesh system in the Google Home app with Nest Wifi router as your primary router since it has better capabilities such as an improved processor and a 4x4 radio. Then, you can add your Google Wifi and Nest Wifi points.

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI dont have wifi nor cable provider. Do i need a cable provider to use these? Or these provide wifi/internet for me?

Asked 5 years ago by Torres.

• A:Answer You need an Internet Service Provider (ISP) and a modem to connect the Nest Wifi router for internet access.

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes it work with any Modem? I hvae a Surfboard SB6190.

Asked 5 years ago by RonE.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 1 point with Google Assistant - 2 pack - Mist

• A:Answer Nest Wifi works with most modems and modem/router combos including the Surfboard SB6190 cable modem. You may need to setup Surfboard SB6190 cable modem to Bridge mode or disable the Wi-Fi functionality. This will prevent any double NAT connectivity issues on your Wi-Fi network.

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow many access points do I need with a Google Nest WiFi Mesh Router for my home? My home is 3 levels and just over 2100 square feet. The modem is near the center of the 1st floor.

Asked 5 years ago by Anonymous.

• A:Answer You should be fine with two. Even though one can cover the square footage, the number of floors might make for weaker coverage. If you get two and then find that it isn't enough, you can easily by a second satellite and attach it to the router.

  Answered 5 years ago by WillVerified Purchase

  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI know the Google Nest Router has 2 ethernet ports, but does the Point have any ethernet ports?

Asked 5 years ago by SCR.

• A:Answer Nest Point does NOT have any ports; only a power cable; and a switch for on/off of the speaker (allows "Hey Google" function, like commands and music). The Google version has ports, so can act as router or point; no speaker/mic switch. Size is different in contour/shape, esp. height and width differences, if you are fitting into a specific spot. / I upgraded from Google to Google Nest on the router and just one point; it says compatible, which it is, but how to do this-- no instructions. I ended up online chatting with Nest tech support, as I had to reset all the older Google points to recognize the new Nest Router. It was a pain; slow (Google Points can be slow, but eventually work)... and it disrupted every smart item I had connected; trying to fix, it canceled my subscriptions during some factory resets; everything had to be reconnected by app or by touching the device. Partly my fault, but a huge problem was no How To guide or instruction for the scenario of switching from Google to Google Nest. It just says "compatible". Probably easier when first setting up. A problem when there is a Google mesh already set up. The company in the app, FAQ, on box... should remind you how to factory reset the (older) Google points.

  Answered 5 years ago by SlivVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (5)