Questions & Answers

Q: QuestionWhat are the dimensions of this?

Asked 3 years ago by Dc.

• A:Answer The Nest × Yale Lock can replace most common deadbolt locks. Your door can be any width or height. Only the thickness and backset matter. Thickness The Nest × Yale Lock will fit several standard door thicknesses: - 1 3/8 in (35 mm) thick - 1 3/4 in (44 mm) thick - Between 2 - 2 ¼ in (51 - 57 mm) thick - The Nest × Yale Lock can be used with doors made of the following materials: wood, metal, or fiberglass. Backset - Backset refers to the distance between the edge of your door and the center of the hole for your deadbolt. If your deadbolt is more than 2-3/4 in (70 mm) away from the edge of your door, it’s not compatible. You can check the install guide for more information. Install guide: https://nest.com/support/images/nest-yale-lock/installation-guide/nest-x-yale-lock-installation-manual-en-us.pdf

  Answered 3 years ago by Nest Support

  
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Q: QuestionI've been reading up on smart locks and wondering if they can be used to replace standard bedroom door knob key locks?

Asked 3 years ago by VR.

This question was asked about the related product: Nest x Yale - Smart Lock Wi-Fi Replacement Deadbolt with App/Keypad/Voice assistant Access - Satin Nickel

• A:Answer This is a dead bolt so you wont have a handle to open or close the door but other than that it would work. Some smart locks that have handles would work.

  Answered 3 years ago by Yellowfever

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Q: Questiondoes the nest x yale lock come with the nest?

Asked 3 years ago by winstonator.

• A:Answer No that gets brought separately.

  Answered 3 years ago by LILF29Verified Purchase

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Q: QuestionIs there a schedule feature where I can set it to automatically lock, say at 9pm and unlock at 7am the next morning?

Asked 3 years ago by JCt.

• A:Answer No, but can set to lock when you leave auto.

  Answered 2 years ago by Rawdog

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Q: QuestionWill the door-locking/unlocking functions still work without the part that plugs into the wall? (I don't know what it's called.) Also, does one need to have that to be able to access the lock via the Home app?

Asked 3 years ago by JudyB.

• A:Answer You can use the lock’s keypad to lock or unlock your door from the outside with a passcode. If you’re inside the home, you can turn the thumb turn to lock and unlock your door like a traditional deadbolt lock. Keep in mind that without the Nest Connect, or if you don’t have the lock connected to the app, you won’t be able to manage and control your Nest x Yale Lock through the Nest app or Home app, change settings, nor get notifications.

  Answered 3 years ago by Nest Support

  
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Q: QuestionWhat is the lock rating

Asked 3 years ago by wannaknow.

This question was asked about the related product: Nest x Yale - Smart Lock Wi-Fi Replacement Deadbolt with App/Keypad/Voice assistant Access - Satin Nickel

• A:Answer The Nest × Yale Lock is certified ANSI/BHMA A156.36, Grade 2. It was designed to work in outside temperatures as cold as –22°F and as hot as 140°F (–30° to 60°C), and with IP65 rating. The Nest × Yale Lock can withstand dust, rain, and snow. Since the Nest × Yale Lock is mounted on your door, part of the lock will be inside your home, and part of the lock will be outside your home. These weather ratings refer to the portion of the lock outside your home.

  Answered 3 years ago by Nest Support

  
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Q: QuestionDoes Nest lock lock/unlock remotely with iPhone?

Asked 3 years ago by gopal.

This question was asked about the related product: Nest x Yale - Smart Lock Wi-Fi Replacement Deadbolt with App/Keypad/Voice assistant Access - Satin Nickel

• A:Answer Yes it will if you have the hub that came with mine set up.

  Answered 3 years ago by Krisj17

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Q: QuestionIs this product going to be compatible with Matter?

Asked 3 years ago by Cruzctrl.

This question was asked about the related product: Nest x Yale - Smart Lock Wi-Fi Replacement Deadbolt with App/Keypad/Voice assistant Access - Satin Nickel

• A:Answer While Matter supports both Wi-Fi and Thread for connecting devices, the Nest x Yale Lock’s Thread is based on earlier implementations and doesn't support features required for Matter.

  Answered 3 years ago by Nest Support

  
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Q: QuestionWill I be able to use a fingerprint

Asked 3 years ago by Kit.

• A:Answer There is no fingerprint option to lock and unlock the Nest x Yale Lock. You can check this link to see different ways on how to lock and unlock the Nest × Yale Lock: https://support.google.com/googlenest/answer/9218571

  Answered 3 years ago by Nest Support

  
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Q: QuestionI have PGT. Windguard Aluminum French Doors for my front entryway. Is the lock compatible?

Asked 3 years ago by morti.

• A:Answer The Nest × Yale Lock will fit several standard door thicknesses such as: 1 3/8 in (35 mm) thick, 1 3/4 in (44 mm) thick and between 2 - 2 ¼ in (51 - 57 mm) thick. It can be used with doors made of wood, metal, or fiberglass. If your deadbolt is more than 2-3/4 in (70 mm) away from the edge of your door, it’s not compatible. Take a look at this link for more info: https://support.google.com/googlenest/answer/9251009

  Answered 3 years ago by Nest Support

  
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Q: QuestionIs it required to install the keypad on the external side of the door for the deadlock to work?

Asked 4 years ago by ATrain.

This question was asked about the related product: Nest x Yale - Smart Lock Wi-Fi Replacement Deadbolt with App/Keypad/Voice assistant Access - Satin Nickel

• A:Answer I suppose you could install in reverse, but why would you? The manual door button lock is normally inside the house or you wouldn't need to lock your door in the first place.

  Answered 3 years ago by Sandifeet

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Q: QuestionDoes nest work with Alexa

Asked 4 years ago by JB72.

This question was asked about the related product: Nest x Yale - Smart Lock Wi-Fi Replacement Deadbolt with App/Keypad/Voice assistant Access - Satin Nickel

• A:Answer Yes

  Answered 4 years ago by Pharaoh

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Q: QuestionIf the internet is down and the keypad malfunctions, is there a failsafe way into that door?

Asked 4 years ago by Ellie.

This question was asked about the related product: Nest x Yale - Smart Lock Wi-Fi Replacement Deadbolt with App/Keypad/Voice assistant Access - Satin Nickel

• A:Answer The battery in the Yale lock ultimately controls opening the lock. The code that you create for the lock stays in the memory of the lock and is not dependent on the Internet being up or down. If the internet is down, you will not be able to unlock the door remotely but you will always be able to unlock the door if you are in front of it and the batteries are working.

  Answered 4 years ago by Lock

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Q: QuestionDoes it auto lock?

Asked 4 years ago by John.

This question was asked about the related product: Nest x Yale - Smart Lock Wi-Fi Replacement Deadbolt with App/Keypad/Voice assistant Access - Satin Nickel

• A:Answer It can be enabled to

  Answered 4 years ago by Afc35Verified Purchase

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Q: QuestionHi! Is this lock compatible with the Ring doorbell?

Asked 4 years ago by RingDoorbell.

This question was asked about the related product: Nest x Yale - Smart Lock Wi-Fi Replacement Deadbolt with App/Keypad/Voice assistant Access - Satin Nickel

• A:Answer Unfortunately, Ring doorbell isn't compatible with the Nest x Yale Lock.

  Answered 4 years ago by Nest Support

  
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Q: QuestionAfter installing, I keep getting deadbolt stuck error even though the door is actually locking like it suppose too. I drill a deep hole and change the strike plate and its the same result. How can I fix that problem?

Asked 4 years ago by Rey.

• A:Answer The hole for the lock to go into has to be pretty deep. Open the door and lock the lock while door is open. Then push to close to closing it. You can then see how far the lock will have to go to work properly. You can also measure the lock will it is sticking open while the door is open the measure the depth of your hole as you likely need a deeper hole. Hope this helps.

  Answered 4 years ago by Charlie

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Q: QuestionWill this lock work with a multipoint door? I have a door with a single lock that controls 3 deadbolts. I have found smart locks for multipoint doors for sale in Europe, but am having trouble finding ones for sale in the US for this type of door.

Asked 4 years ago by Chellzbellz.

This question was asked about the related product: Nest x Yale - Smart Lock Wi-Fi Replacement Deadbolt with App/Keypad/Voice assistant Access - Satin Nickel

• A:Answer Nest x Yale Lock is designed to replace most common deadbolts. If your door has a thickness of 1 3/8 in, 1 3/4 in, or between 2 - 2 ¼ in, and the deadbolt is not more than 2-3/4 in away from the edge of your door, Nest x Yale Lock may work. Keep in mind that a Nest x Yale Lock requires a Nest Connect or a Nest Guard to establish connection with your Wi-Fi network. You can take a look at this support article for more details: https://support.google.com/googlenest/answer/9251009

  Answered 4 years ago by Nest Support

  
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Q: QuestionCan I get and use this lock if I have no other hubs/devices except a smartphone? I just have WIFI and cell phone.

Asked 4 years ago by Anonymous.

This question was asked about the related product: Nest x Yale - Smart Lock Wi-Fi Replacement Deadbolt with App/Keypad/Voice assistant Access - Satin Nickel

• A:Answer Yes

  Answered 4 years ago by JediVerified Purchase

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Q: QuestionHello! I already have nest yale installed on my front door. I plan on installing a security door in front of it. Can I use the nest yale for the deadbolt?

Asked 4 years ago by Spiderfan11.

This question was asked about the related product: Nest x Yale - Smart Lock Wi-Fi Replacement Deadbolt with App/Keypad/Voice assistant Access - Satin Nickel

• A:Answer It shouldn’t interfere with your security door. If will interfere with you accessing the display, but outside of that, you shouldn’t have a problem.

  Answered 4 years ago by SunnyVerified Purchase

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