Questions & Answers

Q: QuestionDoes this WiFi system have parental controls?

• A:Answer Yes, this WiFi system has parental controls and NETGEAR Smart Parental Controls.

Q: QuestionHow many satellites are included in this Orbi system?

• A:Answer This Orbi system includes three WiFi satellites.

Q: QuestionDoes this router have parental controls?

• A:Answer Yes, this router has parental controls.

Q: QuestionDoes this WiFi system work with any internet service provider?

• A:Answer Yes, this WiFi system works with any internet service provider.

Q: QuestionWhat kind of security features does this router include?

• A:Answer This router includes NETGEAR Armor, NETGEAR Smart Parental Controls and WPA3 security.

Q: QuestionDoes this WiFi system have a wired backhaul?

• A:Answer Yes, this WiFi system supports wired backhaul.

Q: QuestionAre automatic firmware updates supported by this router?

• A:Answer Yes, automatic firmware updates are supported by this router.

Q: QuestionHow many antennas does this WiFi system have?

• A:Answer This WiFi system has twelve antennas.

Q: QuestionWhat kind of internet security does this router provide?

• A:Answer This router provides NETGEAR Armor for internet security.

Q: QuestionAre NETGEAR routers secure right out of the box?

• A:Answer Yes, NETGEAR routers are secure out of the box and built to stay that way.

Q: QuestionWhat is the speed needed for basic browsing according to the video?

• A:Answer According to the video, a plan that includes 100 megabits per second should be enough for basic browsing.

Q: QuestionWhat does an Orbi mesh system provide?

• A:Answer An Orbi mesh system provides consistently fast Wi-Fi throughout your whole home.

Q: QuestionWhat is the maximum speed of this Orbi WiFi system?

• A:Answer The Orbi WiFi system unleashes speeds up to 27Gbps.

Q: QuestionThis device randomly crashes with enough Wi-Fi devices. I have been on Netgear support for 3 months without any help or a RMA. Has anyone gotten this device to run for 1-2 weeks without a crash (as indicated by Netgear's own debug "System Uptime")?

Asked 1 year ago by PhillipB.

• A:Answer Update: I received a new mesh system from NETGEAR support and the new system works flawlessly in the exact same configuration. I just had defective hardware.

  Answered 1 year ago by PhillipB

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Q: QuestionI plan to buy this Orbi 970, but i wonder whether is Orbi 970 backward compatible to Wifi-5, Wi-Fi 6 and 2.4 old devices such as Lorex security cameras, Blink security cameras, Agust lock, and Kasa switches?

Asked 2 years ago by FLPete.

• A:Answer I have not had any issues. It works on all bands. I have devices on all 5,6 and 2.4 at my house. The only issues I had was when I put to many satellites in my 6,000 sf house. It works well with base and 4 satellites but if you put them to close together you will have big problems.

  Answered 2 years ago by Anonymous

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Q: QuestionMy Orbi RBR50 with two satellites has been dropping off-line lately, with about 45 devices connected to it, in an area of approx. 5,000 sg.ft. My questions are: Is it easy to connect all the existing devices to it? Is it worth the money?

Asked 10 months ago by Joseph.

• A:Answer Easy enough to connect but IMO not worth it. I bought a third satellite for a total of four units - 5000 foot home as coverage and speed was not as promised. Even with 3 satellites- not great. No better than the $600 Arris I replaced, or the older ORBI before that. I’m into these for about $2500 as I also got the top line modem. A lot of dough without much to show for it.

  Answered 10 months ago by FatRatVerified Purchase

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Q: Question“I would like to put one unit in an outdoor shed that is about 200 feet away from my house. What is the recommended operating temperature for this unit? The main unit will be inside my home. Thanks.”

Asked 2 years ago by G5Bhang.

• A:Answer Since you have no answers I will offer this. I have had a 960 satellite sitting on my back porch for a couple of years in temperatures ranging from 5F to 105F and equally wide ranges of humidity. In that time it has been reliably linked to another satellite in a family members house on the next street over. So, no promises, but unless you have a galvanized steel shed in the Texas heat, or exposure to rain, I suspect the 970 would operate properly in your shed. Good luck.

  Answered 2 years ago by CooledCat

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Q: QuestionHow many Orbi I can add

Asked 11 months ago by Joe.

• A:Answer I have 3 satellites (4 units if you include the main one) and app shows an option to add another.

  Answered 10 months ago by FatRatVerified Purchase

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Q: QuestionCan the WPA3 be changed to WPA2? I have some devices that won't work with WPA3

Asked 2 years ago by Dougie.

• A:Answer Hi Dougie, The WPA3-Personal security standard can be changed to WPA2-PSK + WPA3-Personal in the security options section.

  Answered 2 years ago by Netgear Support

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