A:AnswerNight Owl is not able to guarantee compatibility with any 3rd party brands. Often, cameras of the same technology will function with our systems, but we make no assurances. We can only ensure that our products will function with compatible Night Owl product.
A:AnswerHi there,
We understand the confusion! The DVR has 8 wired BNC video ports, which connect to the included cameras. The additional 4 channels are available for Wi-Fi IP cameras that connect wirelessly through the Night Owl app and your network.
This allows you to expand your system up to 12 total cameras (8 wired + 4 wireless), giving you more flexibility if you want to add coverage later without running additional cables.
— Night Owl SP Digital Support Team
A:AnswerThank you for the question and happy to help. Yes, our wired DVR systems allow for expansion with up to 4 add-on cameras via Wi-Fi. This can include our pan/tilt, doorbell, or other compatible camera. Please let us know if you have any other questions. Thanks, Night Owl SP Digital Support Team
A:AnswerThank you for the question and happy to help. As we are focused on security and privacy, our recorder requires a wired internet connection as it is the most secure and gives the best chance for proper image resolution. You will want to invest in a proper length networking cable to connect to your router. Thanks, Night Owl SP Digital Support Team
A:AnswerThank you for the question. Our systems operate on standard 120V outlets and use varying power based on the settings you choose to employ. Varying levels of sensitivity for alerts, frequency of triggered events, and other settings will all impact consumption.
Thanks,
Night Owl SP Digital Support Team
A:AnswerSorry to hear of your experience and welcome the change to support you. We offer a full one year warranty on our products from purchase date. As this system has not been on the market for a year you would be covered for component replacement if needed. We look forward to the opportunity to support you with this issue via our Technical support team. Please contact Night Owl SP Technical Support via our website NightOwlSP.com and either select the chat window or 'Contact Us' at the bottom of any page. Our Technical Support team looks forward to resolving your issue.
Thanks,
Night Owl SP Digital Support Team
A:AnswerThank you for the question and happy to help. Our cameras are rated for outdoor use in accordance with official temperature ranges.
General (Wired IP Camera); Weather-Resistant Rating: IP-65; Operating Temperatures: -4°F to 140°F
Night Owl SP Digital Support
A:AnswerThank you for the question and happy to help. We would like to provide you advanced support. Please email [email protected] at your convenience. Provide your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution.
We look forward to hearing from you.
Night Owl SP Digital Support
A:AnswerIt depends on the camera's surrounding environment. The system can be set to automatically overwrite or to stop recording when the hard drive is full.
A:AnswerThank you for the questions and happy to help as you evaluate systems. You have the option to run continuous recording or just event based recording. You can control this via the system settings. Depending on your settings the system will overwrite legacy data as it maintains current footage.
Thanks, You can save events as long as you'd like to but we advise using a USB flash drive to export important events for safe keeping separately on another drive.
Night Owl SP Digital Support Team
