Questions & Answers

Q: QuestionCan this system be connected to a TV so all cameras can be viewed at all times?

Asked 1 month ago by Eagleeye.

• A:Answer Yes, you can connect this system directly to a TV or monitor using the HDMI output on the DVR. Once connected, you can view all your cameras live on screen at all times. — Night Owl SP Digital Support Team

  Answered 1 month ago by Night Owl

  
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Q: QuestionDoes one DVR cover the front and back end cameras on a house?

Asked 2 months ago by kimmie.

• A:Answer Yes, one DVR can cover both the front and back of a house as long as you install the cameras in those areas and run the cables back to the DVR. This system supports up to 12 wired cameras, so you can place cameras wherever you need coverage around your property and view all live feeds through the DVR or the Night Owl app. — Night Owl SP Digital Support Team

  Answered 1 month ago by Night Owl

  
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Q: QuestionI ordered 12 channel 8 camera unit. But the VCR only had 8 hook ups. How do I use all 12 channels?

Asked 2 months ago by Mary.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Hi, Although, the system states is a 12 channels DVR system, that is because there are 8 physical channels and 4 Wireless channels. Please, refer to the products specifications page.

  Answered 2 months ago by Night Owl

  
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Q: Questionis there a 9 channel configuration to monitor. and how many watts does it use.

Asked 3 months ago by DB.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer 9-Channel Viewing This DVR is expandable up to 12 channels total. You can absolutely configure and monitor fewer than 12 channels — including 9 channels — as long as you have 9 cameras connected. On your TV/monitor or in the Night Owl Protect App, you can select different split-screen views (e.g., 1, 4, 8, 9, or 12 camera layouts). So yes, a 9-channel configuration is supported. Power / Wattage Use The DVR itself typically uses about 10–15 watts while running (similar to a small cable box). Each wired 2K camera generally consumes about 4–5 watts. With 8 cameras connected, total system usage would be around 40–55 watts for the cameras + 10–15 watts for the DVR = ~50–70 watts total under normal operation.

  Answered 3 months ago by Night Owl

  
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Q: QuestionWill the cameras pick up and record motion from wildlife? If wildlife are recorded will a notification be sent?

Asked 3 months ago by Anonymous.

• A:Answer Yes, the cameras will detect and record motion from wildlife if motion detection is set to “general.” In this case, you’ll also receive a notification through the Night Owl Protect App when movement is detected. If you’d like to limit alerts to only people or vehicles, you can adjust the motion settings in the app to reduce notifications while still recording all activity. If you need help adjusting your settings, please give our support team a call at 1-866-390-1303. —Night Owl SP Digital Support Team

  Answered 3 months ago by Night Owl

  
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Q: QuestionWhere is this manufactured?

Asked 3 months ago by TP.

• A:Answer Night Owl is a U.S.-owned and operated company, with product design and oversight led from our headquarters in the United States. While our products are manufactured in Vietnam, they are held to strict U.S. safety and quality standards to ensure reliability and performance. All Night Owl products are also NDAA compliant, meaning they meet the security and supply chain requirements set forth by the U.S. government.

  Answered 2 months ago by Night Owl

  
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Q: QuestionI have a lorex system. Are the connectors on the night owl compatable with Lorex?. I don't want to rewire my house'

Asked 3 months ago by Anonymous.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer The Night Owl FTD4 is a DVR system that uses BNC cabling. If your current cables carry both video and power (coaxial with a power lead), you should be able to connect Night Owl cameras to the existing wiring without needing to rewire your home. For best performance, we recommend using the cables included with your Night Owl kit. If you have more questions, please reach out to our Support Team at 1-866-390-1303.

  Answered 3 months ago by Night Owl

  
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Q: QuestionIf power goes out will it still record and for how long

Asked 3 months ago by Sammie.

• A:Answer If the power goes out, the system will pause recording and then automatically resume once power is restored. To keep recording during an outage, you can connect the DVR and cameras to an Uninterruptible Power Supply (UPS), which can provide backup power for a period of time depending on the unit. For more details, our Support Team is happy to help at 1-866-979-0580.

  Answered 3 months ago by Night Owl

  
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Q: QuestionI'm renovating a house that I do not live at, therefore there's no wifi. if I set these cameras up can I just download what's on the box in the event if a break in?

Asked 3 months ago by pat.

• A:Answer Yes, this system records to the DVR’s hard drive even without Wi-Fi. If an incident occurs, you can connect a monitor directly to the DVR to export the recordings to a USB drive for review. Wi-Fi is only required if you want to view footage remotely through the app.

  Answered 3 months ago by Night Owl

  
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Q: QuestionWhat is the warranty of cameras?

Asked 3 months ago by CW.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Warranty: NIGHT OWL, LLC (“Night Owl”) provides the following warranty to the original retail purchaser only (the “Purchaser”) with respect to this product (the “Product”): For a period of one (1) year after the date of sale, the Product shall be free from manufacturing defects in material and workmanship. Product registration may be required to submit a warranty claim. In the event that the Product is defective, the Purchaser must i) contact Night Owl’s Technical Support Team, ii) provide Night Owl with the proof of purchase showing the product is still under warranty and was purchased from Night Owl directly or an Authorized Reseller and iii) return the Product to Night Owl. In its sole discretion, Night Owl will either repair or replace the Product at no additional cost to the Purchaser. Any replacement Product (or parts) will be covered by the same warranty as the original Product through the expiration date of the original warranty period.

  Answered 3 months ago by Night Owl

  
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Q: QuestionHow can I see my recorded videos on my tv. System now show me only one camera and I don’t able to see all the cameras. What can I do?

Asked 4 months ago by Gustavo.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer You can change the view from a single camera to multiple cameras through your DVR’s settings. Use the DVR remote or mouse, right-click on the live view, and select the multi-camera view option in the upper right (such as 4, 8, or 16). This will let you see all connected cameras on your TV.

  Answered 3 months ago by Night Owl

  
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Q: QuestionHi Can install a bigger hard drive like 3 or 4 tb??

Asked 4 months ago by Fernando.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Yes, you can upgrade the hard drive in that system. The DVR supports replacement with a larger internal SATA hard drive up to 4TB maximum capacity.

  Answered 3 months ago by Night Owl

  
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Q: QuestionWhat is the minimum focal distance? I would like to record ~1-3 ft in front of each camera - is that possible?

Asked 4 months ago by EMAC.

• A:Answer Yes, it will work at about 1 ft away.

  Answered 3 months ago by Night Owl

  
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Q: QuestionAre these camera Alexa compatible?

Asked 4 months ago by Metaleagle.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer No — this Night Owl 12-Channel 8-Camera Wired 2K 1TB DVR Security System is not Alexa compatible. Night Owl DVR and NVR systems use the Night Owl Protect mobile app for remote viewing and control, but they do not integrate with Alexa, Google Assistant, or other voice assistants.

  Answered 4 months ago by Night Owl

  
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Q: QuestionMy system is no longer making any recordings. I got a new modem from my Internet provider. I don't know if that is the reason.

Asked 6 months ago by BeTrue.

• A:Answer Thanks for reaching out. If your system stopped recording after switching to a new modem, it's possible the DVR lost its network connection or time settings, which can affect recordings and remote access. We recommend checking the following: Ensure the DVR is connected to your new modem/router using an Ethernet cable. Check system date and time settings—a mismatch can interfere with scheduled recordings. Review your recording settings in the menu to confirm motion detection or continuous recording is still enabled. Restart the DVR after confirming connections. If you’re still having trouble, our support team can walk you through a full reset or help reconfigure your network settings. Please reach out with your contact info so we can assist you directly. — Night Owl SP Digital Support Team

  Answered 6 months ago by Night Owl

  
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Q: QuestionBut will I be able to hear what they are saying or the noises from outside?

Asked 7 months ago by Anonymous.

• A:Answer Yes, this system includes 2-way audio, which means the cameras are equipped with built-in microphones that allow you to hear sounds and conversations from the camera’s location through the Night Owl Protect app or connected monitor. You can also speak back through the app if you enable the audio function, making it easy to communicate or respond to visitors. If you have any questions about enabling audio or adjusting the settings, our support team is happy to help! — Night Owl SP Digital Support Team

  Answered 6 months ago by Night Owl

  
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Q: QuestionDo I have to have wifi to see on phone

Asked 7 months ago by Anonymous.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Great question! To view your Night Owl system on your phone, Wi-Fi or an internet connection is required—but only for the DVR, not the cameras. Here’s how it works: The cameras are wired and do not use Wi-Fi. To view footage on your phone through the Night Owl Protect app, your DVR must be connected to the internet via Ethernet (plugged into your router). Your phone also needs internet access (Wi-Fi or mobile data) to view the feed remotely. So, while the cameras themselves don’t use Wi-Fi, you do need internet access to use the mobile app and view your system remotely. — Night Owl SP Digital Support Team

  Answered 6 months ago by Night Owl

  
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Q: Questiondo these record sound 24/7 with the audio?

Asked 7 months ago by cb.

• A:Answer Yes, they do. So far, I love the high quality of these cameras' pictures.

  Answered 7 months ago by VirginiaB

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Q: QuestionWill this record without Wi-Fi connections? Can you put the cameras up, hook the cameras to the DDV and record activities?

Asked 8 months ago by Arnold.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Yes it will record without wifi but not connect to your phone without wifi

  Answered 7 months ago by SandraH

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