“So I bought this system on 8-27-24 and all was good then all of sudden after we unplugged it it said no hdd detected so I was sent a brand new dvr which I got today and we hooked it all up and now this one is saying no hdd detected! Why is it doing this?”
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Thank you for the feedback and very sorry to hear of the issue you are having with system and replacement. While we aren't sure if you received a replacement from Best Buy or from Night Owl directly, we can confirm that your purchase comes with a 1 year warranty to protect from material defect or failure so we welcome the chance to support you on this. Please email [email protected] with a brief description of the issue(s) you are facing. This will put you in touch with our advanced internal support team who will further troubleshoot with you. Thank you and we look forward to hearing from you! Night Owl SP Digital Support Team
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