A:AnswerOur App is fully functioning and performing well. We release updates anytime an issue is discovered to ensure it runs smoothly. Most customers having an issue with the app are having a problem due to insufficient Internet speed which causes streaming and playback issues. The bare minimum upload and download speed must be met to avoid these issues. Thank you!
A:AnswerYour Night Owl device only needs to be connected to a modem/router if you wish to view it remotely on a PC/MAC or a Smart Device. To remotely view your system, you must manually connect an Ethernet cable from your modem/router to the DVR/NVR. If you do not want remote viewing, you can connect the system to a TV or monitor to view live video feed and recordings. Thanks for choosing Night Owl!
A:AnswerUsing BNC cabling, we recommend going no further than 160 ft. from the DVR. That's because the further you go out the more the video quality will begin to deteriorate/degrade. Using a high quality Ethernet cable, you can go much further. However, you will need to purchase one of our video baluns for the camera you are pushing out. Please view the following link to learn more and contact our pre-sales team with any questions! https://nightowlsp.com/a-vb-poe-bnc.html
A:AnswerPhone response to the app is quite slow; that may be part of your problem. I am unclear about what kind of cable you are referring to and what sort of device you are connecting. Hooking up to a PC by Ethernet cable is a piece of cake. Running an HDMI cable that distance to a TV/Monitor is doable, but not cheap.
A:AnswerThe recording time will vary depending on the number of connected cameras and your record settings. By default the cameras are set to Motion Record and will only record when motion is detected. How much motion a particular camera detects will depend on that cameras installation location. Thank you for choosing Night Owl!
A:AnswerYes, it's possible to turn off the light, so it doesn't respond to motion. In the "settings" under "camera" (I think...I'm not in front of the interface) there is a checkbox for "motion" and "light". I think you have to unclick one before you can unclick the "light" option.
In my case, I did not want to "alert" someone when motion was detected, I am looking to get recorded evidence of them, so I needed the light to NOT activate.
Hope this helps. Wish I was home sitting in front of it to give you better directions, but hopefully this is enough to get you there.
A:AnswerI have a support ticket in on this and they still have not replied. I experience this each month. Nightowl app tokens expire each month and I have to log out and back in to get a new token to be able to view. It’s crap because I use long complex passwords on all things... no logical reason for them to force expires. Same issue exists in my iPhone, iPad and android tablet.
A:AnswerYou bought it from someone for a reason! I have a 8 camera system. If they were having half the trouble as I have had with the recording and video play back as I have had no wonder they sold it. And I have had mine for over a year. So I have given it more than enough time. (And no it’s not my internet speed)do yourself a big favor and chock it up to a loss, (like I am going to do) throw it away and go buy another brand.
