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Murr We are sorry that your unit is not working as expected. Let’s get you in touch with our Customer Experience Team to resolve this. Please email us at [email protected] with Case ID#1-R102501in the subject line. Please include your order number, model number, and any other information about your purchase in the email so we can find your account details as quickly as possible. We ask for your patience during our busy season and assure you that we will answer your email as quickly as possible once received. Thanks! - NordicTrack
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