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Questions & Answers

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Page Showing 1-20 of 33 questions
  • QuestionHow much cloud backup space is included with this subscription?

    • Answer You get 25 GB of secure cloud backup specifically for your Windows PCs.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat happens when the initial 6-month subscription period ends?

    • Answer The subscription automatically renews annually to prevent any service interruption. You can cancel anytime through your Norton account if you don't want to renew.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this software work on multiple operating systems?

    • Answer Yes, it's compatible with Windows, Mac, Android, and iOS devices.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the main purpose of the Norton 360 Deluxe software?

    • Answer Norton 360 Deluxe is designed to protect you and your loved ones from online threats like scams, phishing, malware, and viruses. It also includes a VPN for privacy, cloud backup for Windows PCs, and parental controls.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes Norton 360 Deluxe offer any protection for my webcam?

    • Answer Yes, it includes SafeCam for PC, which notifies you if someone tries to access your webcam and helps block unauthorized access.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhy is a VPN a useful feature to have with internet security software?

    • Answer The secure VPN encrypts your internet connection, especially on public Wi-Fi, to help protect your private information like passwords and bank details while browsing.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow does Norton 360 Deluxe help protect against scams?

    • Answer The software uses advanced AI scam protection, including the Genie scam protection assistant, to help you identify and avoid potential scams online.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow do I load it on my computer?? Does it need a security code ??

    Asked by Jay.

    • Answer I have never received an email and the Geek Squad has bounced me around everywhere trying to figure out how to get the code. I'm sure they won't have a problem charging me for it in 6 months, and I have no way of figuring out how to cancel it if we can't even figure out how to get the 6 months free!

      Answered by Erin

  • QuestionWhen will I receive the key code for my subscription? It was listed as a gift with purchase with the laptop

    Asked by Anonymous.

    • Answer We are sorry to hear you haven't received your Norton product. Your digital key delivery should have been sent from email alias [email protected], please check your junk folder in the event the email was delivered to that folder. If you still haven't received your product order, please reach out to bestbuy.com/support for assistance in locating your product order.

      Answered by Norton & LifeLock Product Expert

  • QuestionThis is gift. I can't use my email for downloading. Please sent key info to me.

    Asked by A.

    • Answer Thank you for your feedback. We’re sorry for the confusion around downloading your gift purchase. For security reasons, activation keys can only be accessed through the email used at the time of purchase and can’t be sent directly. If the gift recipient is unable to use that email, Best Buy Customer Support can help update the email or guide you through gifting options so the product can be activated successfully, please reach out to bestbuy.com/support for assistance in locating your product order.

      Answered by Norton & LifeLock Product Expert

  • QuestionHow much is the automatic charge for renewal? We didn't even activate it. How does it charge for the renewal?

    Asked by SubscriptionRenewal.

    • Answer It will charge the payment method you used for the purchase that the program came with unless you cancel the service in advance. I never buy programs that auto renew!!

      Answered by Papaw

  • QuestionWhere is my product information key for my free 6 months of norton

    Asked by Janice.

    • Answer Check your email for the code, it should be there. Also don't forget to check your spam folder as well. If not, you can go back on the website and go to purchases to resend your code. REMEMBER the product is digital don't expect something physical.

      Answered by AntonioG

  • QuestionWill Norton clear out the viruses I currently have?

    Asked by djs1234567.

    • Answer Sim. Perfeitamente

      Answered by RodrigoBrasil

  • QuestionHow to activate the product.

    Asked by 4DDD.

    • Answer Hi Dom, Activating Norton 360 is quick and straightforward. Here’s how to do it step by step: How to Activate Norton 360 1. Find your activation key If you purchased from Best Buy, your product key is usually: Included in the email receipt, or Printed on a card or insert if it came with a device The key is typically 25 characters (XXXXX‑XXXXX‑XXXXX‑XXXXX‑XXXXX) 2. Download Norton Go to: https://www.norton.com/setup Sign in to your Norton account If you don’t have one yet, you’ll be prompted to create it Enter your product key when asked Download and install Norton on your device 3. Activate the protection Once installed, Norton will automatically activate using the product key you entered You can confirm activation by opening Norton and checking that your subscription status is active 4. Install on additional devices (optional) Since your subscription covers 3 devices, you can: Sign in to your Norton account on other devices Download and install Norton there as well Need help? If you’re missing the product key or run into any issues, Norton Support can help you quickly: 👉 https://support.norton.com/ Thanks for choosing Norton, and we hope you enjoy the peace of mind that comes with your protection!

      Answered by Norton & LifeLock Product Expert

  • QuestionHow do I get the free 3 month subscription

    Asked by Joni.

    • Answer buy a laptop

      Answered by kasper1282

  • QuestionCan it be used to extend an existing subscription?

    Asked by Mat.

    • Answer yes

      Answered by kasper1282

  • QuestionWhat is the subscription cost after 6 months for one device?

    Asked by Linda.

    • Answer I didnt get a chance to see

      Answered by MarkedO

  • QuestionI purchased my computer two days ago and I’m wondering with the free Norton antivirus upload, how long can I wait before I put it in because I have a subscription that’s ending in March ?

    Asked by ISHOOZ.

    • Answer Yes you can wai8 before you put it in and then activate it when your are ready.

      Answered by Roshkrishna

  • QuestionIs the free Norton 360 on laptop or do i need to load this?

    Asked by jroll.

    • Answer Per instructions you go on thier website and enter the information thats on the card in the box.

      Answered by AngelicaR

  • Questionhow to install

    Asked by AcademicAchiever100.

    • Answer Just download it from Google and then fill in the code that you received from BestBuy.

      Answered by Roshkrishna