Main Content

Questions & Answers

$39.99
Save $90
The comparable value is $129.99
Page Showing 1-20 of 27 questions
  • QuestionWhat operating systems are compatible with this software?

    • Answer The Norton 360 Platinum software is compatible with Android operating systems.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow many devices does the Norton 360 Platinum software support?

    • Answer This software provides protection for up to 20 devices.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes the software offer real-time protection?

    • Answer Yes, it offers real-time protection against existing and emerging malware threats.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the duration of the subscription?

    • Answer This is a 1-year pre-paid subscription that automatically renews annually.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the function of the smart firewall?

    • Answer The smart firewall monitors all network activity to and from your computer and blocks cybercriminals and other unauthorized traffic.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this software come with a VPN?

    • Answer Yes, it includes a Secure VPN for anonymous and secure browsing on public Wi-Fi.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat does the parental control feature offer?

    • Answer The parental control feature allows you to manage your kids’ activities online and helps them explore, learn, and enjoy connected world safely on their Windows PCs or smartphones.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat are thr differences between the 360 Platinum and the 360 Premium features/capabilities?

    Asked by JJ.

    • Answer Thanks for reaching out!!! The difference between Premium and Platinum are. Device count, with Premium it covers up to 10 devices and Platinum covers up to 20 devices, also PC Cloud Backup, with Premium you receive 75GB and with Platinum you receive 100 GB. Outside of that you receive all the same features of device security (password manager, smart firewall, online threat protection, parental control), online privacy (secure VPN, Privacy Monitor, SafeCam) and ID theft protection (dark web monitoring).

      Answered by NortonLIfeLock Product Expert

  • QuestionI do not need it right away as my current Norton 360 Premium is still active for 250 days. The prescription time frame begins upon registration the date, not the purchase date .. Correct?

    Asked by RSBIII.

    • Answer Yes, it does not begin until you activate it with the key card/code.

      Answered by MH2020

  • QuestionHow do I install I see purchase but I have no idea how to do it?

    Asked by Chad.

    • Answer Best Buy will send you an email link immediately after your digital purchase. You can also purchase this in store or for store locker pickup. The email link will take your directly to the Norton website so you can download the digital product. The Best Buy link will also have your digital license for your product purchase so never delete this license key. If you haven't purchased the Norton product(s) before you will need to register but once you do, the product license is also available in your customer product profile. Also you can contact Norton via chat or landline. You can also call the Best Buy Geek squad. I hope this helps.

      Answered by skywing1

  • QuestionWhat's the renewal subscription fee? Product looks great, good reviews, but my friend only has one device, so a subscription for 20 devices might be wasteful/extravagant.

    Asked by Rob.

    • Answer Not if you have a family as I do. 20 Devices is fantastic! Between my Wife, Daughter and Mother alone this product protects 10 devices and have added more devices which I put Norton on them all from the start. The annual subscription price can vary and Norton offers renewal incentives so make sure you have your current email address listed to receive the most current offer directly from Norton. And frequently you will find Best Buy has the same offer since they are an authorized agent.

      Answered by skywing1

  • QuestionDoes this work with iPhone?

    Asked by Tank.

    • Answer Hi Tank - Thanks for your review/question. Yes, this supports Windows, Mac, iPhone/iPad and Android devices. Hope this helps - DWN

      Answered by Norton & LifeLock Product Expert

  • QuestionIn comparison, what are the differences between the features/services provided with the 360 Platinum and 360 Premium...Thank you

    Asked by JJ.

    • Answer Thanks for reaching out!!! The difference between Premium and Platinum are. Device count, with Premium it covers up to 10 devices and Platinum covers up to 20 devices, also PC Cloud Backup, with Premium you receive 75GB and with Platinum you receive 100 GB. Outside of that you receive all the same features of device security (password manager, smart firewall, online threat protection, parental control), online privacy (secure VPN, Privacy Monitor, SafeCam) and ID theft protection (dark web monitoring).

      Answered by NortonLIfeLock Product Expert

  • Questiondoes norton 360 premium , deluxe, or platinum , include driver updater and/or utilities ultimate ?

    Asked by roncena.

    • Answer All three versions of Norton 360 will scan your computer for outdated drivers and provide you the new updates. There is a feature, when selected, that will automatically update all outdated drivers. Utilities Ultimate is not included.

      Answered by Tex1218

  • QuestionIs this the 2026 version?

    Asked by Budmon.

    • Answer Hi Budmon, Norton 360 products (including Norton 360 Platinum) don’t use yearly versions like 2025 or 2026. When you purchase this digital subscription, you get: • ✅ The most current version of Norton 360 available at the time of installation • ✅ Automatic updates throughout the year, including new features, security improvements, and threat protection • ✅ Full coverage for the entire 1‑year subscription, regardless of the calendar year So whether you buy it now or later, you’re always running the latest Norton software, not an outdated edition.

      Answered by Norton & LifeLock Product Expert

  • QuestionWILL THIS WORK FOR MY CHROMEBOOKS?

    Asked by mjksok.

    • Answer Great question — yes, it will work on Chromebooks, with a few important notes. Norton 360 Platinum & Chromebooks • ✅ Compatible with Chromebooks that support Android apps • Norton protection is provided via the Norton 360 Android app from the Google Play Store • You’ll sign in using your Norton account, and the Chromebook will count as one of the 20 devices What works on a Chromebook On ChromeOS, you get: • ✅ Malware protection • ✅ Web protection / scam protection • ✅ VPN • ✅ Account‑based features (like dark web monitoring, where available) What to be aware of • ⚠️ Chromebooks do not support traditional Windows/Mac antivirus installs • Some desktop‑only features (designed specifically for Windows or macOS) may not apply on ChromeOS • As long as your Chromebook can install apps from the Google Play Store, you’re good to go Quick summary ✅ Yes, it works on Chromebooks ✅ Uses the Android app ✅ Counts toward your 20 devices ⚠️ Feature set may differ slightly from Windows/Mac

      Answered by Norton & LifeLock Product Expert

  • QuestionDoes the purchase price today reflect what the renewal price will be next year?

    Asked by Jack.

    • Answer No, subscription is very high. Do what I have been doing for many years, activate it and go through the (forced) agreement for the subscription (auto renew). Once you have activated the product, you can go back and cancel the auto renewal and then delete your credit card information.

      Answered by Rushian

  • QuestionDoes this product work with windows 7?

    Asked by BG.

    • Answer Yes Norton 360 is compatible with Windows 7 Service Pack 1 or later, but only receives limited updates and some of the features will probably not work. Honestly running Windows 7 connected to the internet at this point is in time is very risky proposition anyway!

      Answered by Rushian

  • QuestionDoes the product protect or remove malware/viruses from a device on and possibly affecting the device prior to the download of the subscription?

    Asked by JJ.

    • Answer I have loaded Norton 360 on computers already affected with malware/viruses and was able to perform a full scan and clean up the hard drives with no problem. However, you may encounter preexisting malware/viruses which are more pervasive and may hamper Norton’s ability to operate. These would have to be removed manually.

      Answered by Tex1218

  • QuestionIs the VPN unlimited with this subscription?

    Asked by JJ.

    • Answer Thank you for reaching out!!! The VPN feature is included with Norton 360 Platinum and covers up to 20 devices. Norton VPN feature is unmetered bandwidth without data limits.

      Answered by NortonLIfeLock Product Expert