1-5 of 5 Answers
It was within 7 days of purchase
Sorry, there was a problem. Please try again later.Yes
Sorry, there was a problem. Please try again later.I would hope so.
Sorry, there was a problem. Please try again later.I purchased Norton 360 Premium online and picked up the box containing the activation code at the local Best Buy. Exactly 14 days later, I tried to return the Norton 360 Premium at the same store but was told that I could not return and get a full refund. The store manager printed out the Return Policy and it currently, as of April 2025, states that the return period is 14 days from purchase. I went to the store exactly 14 days from purchase. I explained to the store manager and assistant manager that Norton 360 Premium had a software incompatibility issue with my Windows 7 computer. (Norton 360 does state that it supports Windows 7.) Specifically, Norton 360 would cause my browsers (Chrome and Edge) to freeze-up after a few minutes. This problem occurred after running a full virus/malware scan on my computer and it would also occur after a full re-boot. I called Norton directly at 1-(800) 745-6034 and was told that if I had purchased Norton 360 directly from Norton, I could have received a full refund within 60 days of purchase. Why won't Best Buy allow customers to return Norton 360 Premium for a full refund? I will never buy software again from Best Buy!
Sorry, there was a problem. Please try again later.Thanks for taking the time to provide us with your feedback. We're sorry to hear you are facing these issues. We would like to look into this further. Could you please send us a message to our official social support channel on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport Alternatively if you prefer, you can connect with our team via chat & phone here www.norton.com/support. Thank you.
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