Questions & Answers

Q: QuestionQuite interested in the IQBuds. I do have a hearing lost of approx 72dB. Currently using hearing aids but needs to be replaced. The replacement cost is extremely high. Will the IQBuds be able to help me?

Asked 2 years ago by Lappies.

• A:Answer My dads hearing is TERRIBLE. (He sets the TV vol. around 80) With these on he can lower it to a much more comfortable 20. Not sure if that helps

  Answered 1 year ago by MyllowVerified Purchase

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Q: QuestionWhat is the NRR rating. Trying to help and employee block out 63 dB (people chewing chips with an open mouth) because he has mesophonia and want him to be able to work in comfort.

Asked 3 years ago by Keff92.

• A:Answer Thank you for your question on behalf of your employee. Nuheara products are not certified as a hearing protection device and do not meet any of the OSHA hearing protection regulations. Nuheara products shouldn't be used to protect one's ears from high levels of noise that could cause noise induced hearing loss such as loud industrial environments. Therefore, no NRR rating is available. Nuheara's active noise cancellation reduces ambient noise across all frequencies to provide comfort and better listening ability in typical background noise environments at home, work and social environments. This comfort in noise can be controlled with the World "on' verse "off" settings in the IQbuds App for iOS and Android, or by a simple tap touch to the right IQbuds 2 MAX earbud. Typical speech in quite comes in at about 65dB SPL when measured with a sound level meter, so a background sound of 63dB SPL would be similar when using the IQbuds 2 MAX with World Off activated (Active Noice Cancellation at the maximum reduction) and should provide comfort for your employee. Because listening preferences are different and subjective between individuals, the only way to really find out of the IQbuds 2 MAX will benefit your employee is to purchase a pair and then try them in the preferred environments. Should your employee not find benefit, then they can return the product per the return policy where the product was purchased. Our mission is to change lives by enhancing the power to hear. And our company policy is that we want you to be successful with our smart hearing solutions that are affordable and accessible.

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  Answered 3 years ago by Nuheara Product Support

  
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Q: QuestionAre the tips latex or silicone?

Asked 3 years ago by BGN2.

• A:Answer Hello BGN2, Thanks for your very important question for those with latex sensitivity or allergies. We offer two types of tips in the package with the silicone medium size pre-installed on each IQbuds 2 MAX ear bud. The silicone tips are just that, no latex. We also include a set of small, medium and large tips made by Comply(TM) which are the Comply 160 version made from polyurethane foam, thermoplastic elastomer (all RoHS compliant). The Comply foam ear tips do not contain latex. Here is the link to the Comply website and product page for more information https://www.complyfoam.com/products/isolation-160 Thanks again for the question as this is serious for those with latex allergies and we will update our listing to provide this information up front so that others will be aware Nuheara ear tips are latex-free. Happy Holidays!

  Answered 3 years ago by Nuheara Product Support

  
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Q: QuestionI have snapped the top off my qbuds charging case. Can I get a replacement charging case?

Asked 10 months ago by Anonymous.

Q: QuestionI currently wear hearing aids that pick up certain sounds, but what I'm looking for is a device that will amplify all sounds. So if my wife is in the kitchen and asks me something, but I'm in the living room. It will amplify what was said.

Asked 1 year ago by Hiker.

Q: Questionfrequency range?

Asked 1 year ago by Oldbutfrisky.

Q: QuestionHi, I'm just looking for some great sounding buds for music listing.

Asked 1 year ago by mextec.

• A:Answer These work really well as ear buds. The noise cancelling works well. The best ear buds I have used. But, as hearing aids they just didn't work for me. And, you can probably find great ear buds that are better priced.

  Answered 1 year ago by PapaGeneVerified Purchase

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Q: QuestionDo the nuheara iq buds 2 have separate L & R volume controll

Asked 1 year ago by Steve.

• A:Answer No.

  Answered 1 year ago by PapaGeneVerified Purchase

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Q: QuestionI have tinnitus. Will these help drown out the noise I constantly hear?

Asked 1 year ago by Goose.

• A:Answer No. I bought these. And they amplify everything around you. You're looking for an Hearing aid, not an hearing amplifier.

  Answered 1 year ago by LauraVVerified Purchase

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Q: QuestionCan I use these for phone calls?

Asked 2 years ago by Sam.

• A:Answer Yes, for both Android and apple.

  Answered 2 years ago by WolveRonVerified Purchase

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Q: Questionwhere are Nuheara - IQbuds 2 MAX Personal Hearing Amplifier - Black made

Asked 2 years ago by Jer.

• A:Answer The company Nuheara is based in Australia, but on my IQBuds case it says it was made in Malaysia

  Answered 2 years ago by JenDVerified Purchase

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Q: QuestionWill these work with bluetooth enabled TV's and streaming service apps like netflix and Prime?

Asked 3 years ago by Major.

• A:Answer It will depend on your TV and the version of bluetooth, but I did use mine with my Nebula soundbar (which has bluetooth). If you are interested in doing streaming TV/moies, I'd actually suggest getting their TV adapter which is designed for this purpose. I have that now and prefer it for the simplicity.

  Answered 2 years ago by TonyBVerified Purchase

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Q: QuestionCan I stream music or audio books to these from my android phone?

Asked 3 years ago by MusicAndAudioBooks.

• A:Answer Yes

  Answered 2 years ago by WolveRonVerified Purchase

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Q: QuestionDo they work with androids

Asked 3 years ago by Jim.

• A:Answer Yes

  Answered 2 years ago by WolveRonVerified Purchase

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Q: QuestionIs this cros hearing aid?

Asked 3 years ago by Ric.

• A:Answer Hello Ric, Thank you for your question. The IQbuds 2 MAX isn't a hearing aid, it is a personal sound amplifier. As such, it is not a CROS hearing aid and doesn't have that type of functionality. If you are diagnosed with a unilateral hearing loss, it is best to seek the help of a hearing care professional to assist with your hearing loss needs. If you haven't been diagnosed with hearing loss and have the feeling you have a hearing loss in only one ear, then if you are shopping for a hearing aid the FDA recommends when to see a doctor as follows: WARNING: When to See a Doctor If you have any of the problems listed below, please see a doctor, preferably an ear-nose-throat doctor (an ENT). • Your ear has a birth defect or an unusual shape. Your ear was injured or deformed in an accident • You saw blood, pus, or fluid coming out of your ear in the past 6 months • Your ear feels painful or uncomfortable • You have a lot of ear wax, or you think something could be in your ear • You get really dizzy or have a feeling of spinning or swaying (called vertigo) • Your hearing changed suddenly in the past 6 months • Your hearing changes: it gets worse then gets better again • You have worse hearing in one ear • You hear ringing or buzzing in only one ear

  Answered 3 years ago by Nuheara Product Support

  
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Q: QuestionWhy didn’t you guys put in a location on each bug. Mine fell out and we couldn’t find it. If it had a location finder it would help. Especially when you pay over $400.

Asked 3 years ago by Anonymous.

• A:Answer First of all, we are sorry you have misplaced one of your earbuds. Please reach out directly to our support team at [email protected] and we will be happy to help. Please also reference your purchase at Best Buy and that you've lost one of the IQbuds 2 MAX. Our team will make sure you are back up and listening in stereo soon! As to your question and suggestion, we appreciate the feedback and plan on future improvements, like location, in future products.

  Answered 3 years ago by Nuheara Product Support

  
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Q: QuestionIs there a setting where the earbuds will cancel out sudden loud noises, like someone suddenly shouting, or a car hitting its horn, while still being able to hear all of your surroundings?

Asked 3 years ago by Question.

• A:Answer Yes, if sudden wind gust it shuts off the outside world to protect your hearing.

  Answered 2 years ago by WolveRonVerified Purchase

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Q: QuestionIs it comes with International warranty?

Asked 3 years ago by KJ.

• A:Answer Yes and you can buy and year of warranty.

  Answered 2 years ago by WolveRonVerified Purchase

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Q: QuestionAre each bud adjustable to bandwidths? Or, just for master gain on each?

Asked 3 years ago by Jes.

• A:Answer There is an internal hearing test to set the optimal setting for each ear individually and you can redo it any time.

  Answered 2 years ago by WolveRonVerified Purchase

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