A:Answer If someone's having issues with a computer after only 6 days they should return it for another one if possible or contact HP to get it replaced with a new one rather than taking it to Best Buy for them to fix it. The manufacturer's warranty is good for one year and includes any defects like the one it sounds like you're experiencing. The Geek Squad will probably have to send it away to get it fixed, they do that to make more money and you computer comes back with more issues. If you've only had it for less than a week, get a new one instead of keeping that one and having even more problems with it after it was "fixed".