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Questions & Answers

Page Showing 1-20 of 216 questions
  • QuestionDoes Ooma Telo offer international calling options?

    • Answer Yes, it offers low international rates and plans. You can choose the Ooma World plan for unlimited calling to over 60 countries.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I use my existing home phone with this device?

    • Answer Yes, the Ooma Telo is compatible with most corded and cordless home phones.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow does the 911 feature work with this phone service?

    • Answer The service includes location-based 911 calling, so emergency services receive your registered address. You also receive text alerts when 911 is dialed from your home.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this phone service require a separate internet connection?

    • Answer Yes, a high-speed internet connection is required to use the Ooma Telo phone service.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes Ooma Telo include features like caller ID and call waiting?

    • Answer Yes, the Ooma Basic service plan includes caller ID, call waiting, voicemail, Amazon Alexa integration, and more.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the cost of calling another Ooma customer?

    • Answer Calling another Ooma customer anywhere in the world is free.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I keep my existing phone number when switching to Ooma?

    • Answer Yes, you can port your existing number for a one-time fee. Alternatively, you can choose a new number in almost any area code for free.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the benefit of using Ooma PureVoice HD technology?

    • Answer Ooma PureVoice HD technology ensures high-quality performance in terms of voice quality and reliability.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow is Ooma Telo different from a traditional landline?

    • Answer Ooma Telo uses VoIP technology, meaning it operates through your internet connection instead of traditional phone lines. This allows for free nationwide calling, with only monthly taxes and fees.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I use my own phones with the Ooma Telo system?

    • Answer Yes, Ooma Telo is compatible with most corded and cordless home phones. However, a high-speed internet connection is required for it to work.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow do I check my voicemail with this service?

    • Answer You can easily check your voicemail, call logs, and configure preferences through the My Ooma online command system.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat are the installation requirements for the Ooma Telo?

    • Answer You need a high-speed internet connection and any handset. It installs easily in minutes.
    This question and answer was generated by AI based on customer and product data.
  • Questioncan you keep your existing phone number?

    Asked by glorias.

    • Answer In most cases yes... Ooma calls it "Porting" you old number. My previous service was CenturyLink. When you set up your Ooma, you select a temporary number from what I thought was a fairly wide range of available numbers. You can then put in a request to port your old number. In my case, the whole operation, from request to when my old number was active on the Ooma was about a week, but they warn that it could be 3 to 4 weeks. There is a cost for this, however. You can choose to prepay for a year of their premium service for about $120 and they will port your old number for free. Or you can choose to pay about $40 to just port the number and stay with their basic service (which is free, except for taxes, which are about $5 per month). I hope this helps!

      Answered by BoulderEd

  • QuestionIf I replace my old existing OOMA unit (getting faulty) with a new replacement OOMA, can I keep my existing OOMA telephone number and without a extra charge? If I already have an OOMA account is the new replacement unit simply plug and play? Thanks

    Asked by Sunset.

    • Answer Yes. But, you must notify Ooma Telo Customer Service you are replacing the Ooma Telo Unit with a new one and supply them with the new Ooma Telo Unit's Serial Number and MAC address. They do the magic to complete the installation.

      Answered by Iamhappy

  • QuestionDo u have to have internet? What's cost?

    Asked by Pat.

    • Answer Yes you need internet. Are you asking what the cost of internet is? That depends on your provider and level of service. The cost of using the phone itself is nothing, except for taxes as the other answerer touched on. That cost is minimal. I believe it will cost extra for international calls but check Ooma for details.

      Answered by FutureSoutherner

  • QuestionDo I have to cancel my phone service with my present carrier before attempting to "port" my number to my Ooma device?

    Asked by 87cab.

    • Answer Do NOT cancel your service with your current provider! On the ooma website request a number port and provide them with the current number you wish to port. You will need additional info including account number and port PIN from your current carrier. I had to contact my current carrier to get the PIN. Their stated time to perform this is 3-4 weeks, but ours was accomplished in 6 days. When the port is complete your old carrier will discontinue service. They kept us updated on progress via email. There is a charge by ooma for this service unless you have signed up for premier service. Leave your phones plugged into the old equipment until the port is complete then move the rj11 jack to the back of the telo. Hope this helps.

      Answered by E5chultz

  • QuestionWill my vtech phones I currently use with my cable phone service work with this?

    Asked by Phone.

    • Answer Yes. I have a Panasonic 3 handset DECT cordless phone system, and they work the same as when I had them through Comcast. Easy set-up. You don't need Ooma linx either which is what I had wondered. The DECT works the same as it did before - the handsets are all synced.

      Answered by Bosco

  • Questioncan I send fax with my fax machine ?

    Asked by sam.

    • Answer yes...hook up phone line to the back of your printer. and hook into Ooma....use splitter coming off of Ooma box to accommodate double phone lines. Dial *99 and then your 10 digit phone number.

      Answered by auntb

  • QuestionCan I pay for the monthly fees $ taxes with a credit card?

    Asked by EdDR.

    • Answer Yes, I do. Set it up with your least favorite card. It is very difficult to cancel the service. The best way is by cancelling the card used to pay it. I am currently very satisfied with the service.

      Answered by Vanya

  • QuestionCan I forward my Ooma number to my Cell phone?

    Asked by Ed.

    • Answer You can it you purchase their premier plan (cell or any other phone number). What's nice is that it will ring both phones.

      Answered by BET7