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It might be on lock-out mode, which is the mfg default. Instructions to unlock were on the label attached to the door. Mine said you hit "0" to unlock, or you can deactivate the safety lock function by hitting "defrost, timer, popcorn" buttons
Sorry, there was a problem. Please try again later.Hello there! To open the door, first press on the door release button on the control panel (the digit 0), afterwards press the mechanical door release button. We hope this helps! - F
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