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Hi! Please check to see if the media format is compatible with what the player supports. If you are still experiencing issues, please try the disks with another player to see if they are faulty or working fine. We would recommend troubleshooting this with the technical support at shop.panasonic.com/support -A
Sorry, there was a problem. Please try again later.Best Buy wanted me to answer this question, as an owner of this 4k blu-ray player. But alas, there weren't any question marks to be found. So this leads me to believe, that the above is not a question at all. Mission accomplished. Glad to help.
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