Questions & Answers

Q: QuestionIs this remote compatible with other streaming devices besides Roku?

• A:Answer While designed to conveniently hold a Roku remote, this Philips universal remote is programmable with all major brands and supports thousands of audio/video devices.

Q: QuestionHow many devices can this universal remote control?

• A:Answer This universal remote can control up to four devices in addition to your Roku player.

Q: QuestionDoes this remote come with a warranty?

• A:Answer Yes, the manufacturer offers a limited-lifetime warranty on this universal remote, for both parts and labor.

Q: QuestionWhat is the primary function of the side-access buttons on this remote?

• A:Answer The side-access buttons on this universal remote are designed for primary audio control, allowing you to adjust the volume regardless of which device you're using for audio.

Q: QuestionCan this be programmed to control a Roku device? If I have the Spectrum app on the Roku, will the number buttons work to change stations when using Spectrum with the Roku?

Asked 3 years ago by Matt.

• A:Answer Hello Matt, thank you for your question. No, the original remote didn't have numbers, so the universal remote won't work. Roku wasn't designed to use number pads. If you have any other questions, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4

  Answered 3 years ago by Tech Support

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Q: QuestionFor use with my: Toshiba - 50" Class C350 Series LED 4K Smart Fire TV. My question is: Can this Remote be used to MANUALLY change the CHANNEL by using the Number-input options - punching-in or just entering the Channel Number?

Asked 1 year ago by Chief5993.

• A:Answer Hello Chief, thank you for your question. No, FireTVs do not have the programing for manual entry of channels, it is a scroll design. If you have any other questions, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4

  Answered 1 year ago by Tech Support

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Q: QuestionHi! Will this remote sync with a Denon receiver, YouTube TV and Roku Ultra all together?

Asked 3 years ago by Red61.

• A:Answer Hello Red61, thank you for your question. Our remotes do have multiple direct codes for Denon and Roku but If none of the codes provided offer the desired functionality, we recommend that you try the Code Search Method. This method will search through the codes stored in this remote to possibly find a code from an alternate brand that will offer full or partial functionality with your device. You can view all brands and codes on byjasco.com/remotecodes.

  Answered 3 years ago by Tech Support

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Q: QuestionDoes this work on older non smart TV's?

Asked 4 years ago by Carl.

• A:Answer Hello Carl, thank you for your question. Yes, our remotes do have multiple direct codes for older TVs but If none of the codes provided offer the desired functionality, we recommend that you try the Code Search Method. This method will search through the codes stored in this remote to possibly find a code from an alternate brand that will offer full or partial functionality with your device. You can view all brands and codes on byjasco.com/remotecodes.

  Answered 4 years ago by Tech Support

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Q: QuestionIs there a universal remote that will turn my hitachi tv off and on that will work with my Roku express

Asked 1 year ago by Racer.

• A:Answer Hello Racer, thank you for your question. Our remotes do have multiple direct codes for Hitachi and Roku but If none of the codes provided offer the desired functionality, we recommend that you try the Code Search Method. This method will search through the codes stored in this remote to possibly find a code from an alternate brand that will offer full or partial functionality with your device. You can view all brands and codes on byjasco.com/remotecodes.

  Answered 1 year ago by Tech Support

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Q: QuestionCan this control and toggle between my Samsung Smart TV, Roku Soundbar, and Charter/Spectrum DVR box? So I can use just one remote instead of 3?

Asked 1 year ago by CDG123.

• A:Answer Hello CDG, thank you for your question. Yes, our remotes do have multiple direct codes for Samsung, Roku, and Charter/Spectrum but If none of the codes provided offer the desired functionality, we recommend that you try the Code Search Method. This method will search through the codes stored in this remote to possibly find a code from an alternate brand that will offer full or partial functionality with your device. You can view all brands and codes on byjasco.com/remotecodes.

  Answered 1 year ago by Tech Support

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Q: QuestionWill this work with any roku remote?

Asked 2 years ago by dude.

• A:Answer does not work with older Roku remotes. We have a remote about 8 years old (Roku 3) and it does not fit. however it fits perfectly with our newer Roku (Roku stick).

  Answered 2 years ago by ThinkfixVerified Purchase

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Q: QuestionMy Roku remote looks like the one pictured, but it has the volume and mute controls on the side Will it still fit inside the universal remote?

Asked 3 years ago by MarieFromRI.

• A:Answer Mine has the volume buttons. It’s a tight squeeze honestly. And it’s slightly too long so the bottom doesn’t go back on quite right. Still works though.

  Answered 3 years ago by thenikmarrVerified Purchase

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Q: QuestionI have a Zenith non smart TV. I bought a roku and have Spectrum app . Is there anyway to get a remote to change channels for spectrum besides my roku up and down buttons. I am a spectrum customer. I'd like a remote with number options.

Asked 3 years ago by Cindy.

• A:Answer This remote being a universal remote on one side should work for both your TV and your Spectrum Box. I am able to use this for all Mr devices plus my Roku. At first I felt it was bulky but it’s so highly functional that we have purchased it for all our TV’s

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionI have a TCL Roku TV that has volume and mute buttons on the side. Will those button make the remote too big to slide in?

Asked 3 years ago by splatt116.

• A:Answer Hello Splatt116, thank you for your question. Yes, that will make it too big for this companion remote. If you have any other questions, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4

  Answered 3 years ago by Tech Support

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Q: QuestionAttaching my Roku remote to this will I be use this remote on my stream apps to type numbers for my TV Channels instead of having to use the search feature?

Asked 3 years ago by EagleOne.

• A:Answer Hello EagleOne, thank you for your question. No, you will not be able to use the numbers on the remote instead of the search on Roku. If you have any other questions, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4

  Answered 3 years ago by Tech Support

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Q: Questioncan I use for a nonsmart tv to watch local channels

Asked 3 years ago by roku.

• A:Answer Yes should be no problem at all

  Answered 3 years ago by jeromebonesVerified Purchase

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Q: QuestionDoes this universial remote control work with Onn/Roku TV?

Asked 4 years ago by Jenny.

• A:Answer Yes, I inserted a random Roku remote in the back and it works great.

  Answered 4 years ago by CandaceVerified Purchase

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Q: QuestionDoes it work on Emerson tv

Asked 2 weeks ago by Anonymous.

• A:Answer Thank you for your question. Our remotes do have multiple direct codes for Emerson but If none of the codes provided offer the desired functionality, we recommend that you try the Auto Code Search Method. This method will search through the codes stored in this remote to possibly find a code from an alternate brand that will offer full or partial functionality with your device. You can view all brands and codes on byjasco.com/remotecodes.

  Answered 1 week ago by Tech Support

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Q: QuestionI still use a 2002 sony surround sound receiver. Is this device fully compatible or capable of at least limited function?

Asked 1 month ago by BWarn.

• A:Answer Thank you for your question. Yes, this is compatible with Sony Surround systems.

  Answered 3 weeks ago by Tech Support

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