A:AnswerMy brush head was medium but it felt like more soft to me and it gradually increase the power so when you start off it like at a 1 and works itself up to 5.
A:AnswerHi! It could be that your toothbrush has a low battery. Charge your toothbrush for 24 hours. You can use the toothbrush between charging. If it doesn't work, call us at 1-800-682-7664. We are open every Monday -Saturday 9 am-9 pm EST, and Sunday 9 am-6 pm EST.