Questions & Answers

Q: QuestionWhat kind of audio does this TV support?

• A:Answer This TV supports Dolby Audio.

Q: QuestionDoes this TV support Apple AirPlay?

• A:Answer Yes, this TV has Apple Airplay support.

Q: QuestionAre batteries included with the remote control?

• A:Answer Yes, two batteries are included with the remote control.

Q: QuestionDoes this TV have built-in speakers?

• A:Answer Yes, this TV has built-in speakers.

Q: QuestionIs the TV able to connect to the internet wirelessly?

• A:Answer Yes, the TV has wireless connectivity via Wi-Fi.

Q: QuestionHow many HDMI inputs does this TV have?

• A:Answer This TV has a total of four HDMI inputs.

Q: QuestionI what is the length of the manufacturers warranty

Asked 4 months ago by JK.

• A:Answer 1 year

  Answered 4 months ago by NeenoVerified Purchase

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Q: QuestionCan I get the Directv app on this tv? I have a Roku tv now and it won't let me add Directv to my list of apps

Asked 5 months ago by D595.

• A:Answer Hello D595. Thank you for your inquiry! Yes, you can get the DIRECTV Stream app on the Pioneer - 55" Class LED 4K UHD Smart Roku TV, because it runs on the Roku platform, which supports the DIRECTV Stream app. You can download it directly from the Roku Channel Store and sign in with your DIRECTV credentials to access live TV and on-demand content. Keith | Pioneer Support

  Answered 5 months ago by PioneerCustomerSupport

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Q: QuestionIs it compatible with different wall mounts

Asked 4 days ago by NicW.

• A:Answer Hello Nic! Thank you for your question. The Pioneer - 55" Class LED 4K UHD Smart Roku TV is compatible with a variety of wall mounts, you just need to make sure the mount supports the TV’s VESA 200mm x 300mm pattern, and if you’d like help picking a compatible wall mount, you can always reach out to Best Buy at 1‑888‑237‑8289 for recommendations. Darshan | Pioneer

  Answered 1 day ago by PioneerCustomerSupport

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Q: QuestionDoes warranty cover accidents to screen?

Asked 1 week ago by Charlie.

• A:Answer Hi Charlie! Thank you for your question. The manufacturer’s warranty does not cover accidental damage to the screen. The Pioneer 1‑Year Limited Warranty only applies to defects in materials or workmanship, not accidents or physical damage. If you have any questions or need further assistance, please feel free to contact us at: 888‑287‑7658 or [email protected] Vennila | Pioneer

  Answered 1 week ago by PioneerCustomerSupport

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Q: QuestionCan I connect to spectrum streaming

Asked 3 weeks ago by Vitru.

• A:Answer Hi there, thanks for your question. Yes, your Pioneer 55" 4K UHD Smart Roku TV can connect to Spectrum streaming, Just install the Spectrum TV app from the Roku Channel Store and sign in. Mueez | Pioneer

  Answered 3 weeks ago by PioneerCustomerSupport

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Q: QuestionAre these HDMI ports 2.0 or 2.1? Thank you

Asked 1 month ago by DanH.

• A:Answer Hello Dan! Thank you for your question. The HDMI ports on the Pioneer 55" 4K Roku TV are HDMI 2.0, not 2.1. This TV supports 4K at 60Hz, which matches HDMI 2.0. Darshan | Pioneer

  Answered 1 month ago by PioneerCustomerSupport

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Q: QuestionDoes this TV have sound in the front?

Asked 1 month ago by needfrontsound.

• A:Answer Hello! Thank you for your question This model (PN55-R851-26U) features two built-in internal speakers that are downward-firing, meaning they are located at the bottom of the TV rather than front. Mueez | Pioneer

  Answered 1 month ago by PioneerCustomerSupport

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Q: QuestionIs this TV compatible with PS5?

Asked 1 month ago by Anonymous.

• A:Answer Hello, thanks for your question. Yes, the Pioneer 55" Class LED 4K UHD Smart Roku TV is compatible with the PS5. You can connect the console to any of the HDMI ports on the back of the TV to enjoy gaming in 4K resolution. Mueez | Pioneer Products

  Answered 1 month ago by PioneerCustomerSupport

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Q: QuestionAre the roku apps displayed in 1080p or uhd4k

Asked 1 month ago by Joker14.

• A:Answer Hello, and thank you for the question. On the Pioneer 55" Class LED 4K UHD Smart Roku TV (Model PN55‑R851‑26U), Roku streaming apps will display in 4K when the app and content support it, and in 1080p (upscaled) when they do not. Sidhartha | Pioneer Sidhartha | Pioneer

  Answered 1 month ago by PioneerCustomerSupport

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Q: QuestionDoes this TV have the "soap opera effect" (where it makes everything look like a soap opera)? (I hate that effect!) And if it does, is there an option to turn that off/use something like a "filmmaker's mode" so films appear the way they were intended?

Asked 1 month ago by Anonymous.

• A:Answer Hello Pioneer Customer! Thank you for your question. The Pioneer 55" Class LED 4K UHD Smart Roku TV does not have the soap‑opera effect, as Roku TVs do not use motion smoothing or motion interpolation. This model does not include Filmmaker Mode, but you don’t need it since there’s no motion smoothing, and you can still adjust picture settings like Movie mode, sharpness, noise reduction, color temperature, and brightness for a more cinematic look. If you have any other questions about features or settings, please feel free to reach out to us. Poojitha | Pioneer

  Answered 1 month ago by PioneerCustomerSupport

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Q: QuestionWhat is the total weight of the tv?

Asked 2 months ago by Vlad.

• A:Answer Hello, and thank you for reaching out with your question. The Pioneer 55" Class LED 4K UHD Smart Roku TV weighs 22.27 pounds without the stand and 22.49 pounds with the stand attached. Darshan | Pioneer Products

  Answered 2 months ago by PioneerCustomerSupport

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Q: QuestionCan I hook up my laptop to the tv?

Asked 2 months ago by DBIN.

• A:Answer Hi there, thanks for reaching out. Yes, you can connect your laptop to the Pioneer 55" 4K Roku TV the TV includes HDMI ports that allow a direct wired connection, and many laptops also support wireless screen mirroring through Roku. If you have any questions or need further assistance, please don't hesitate to reach out. Mueez | Pioneer Products

  Answered 2 months ago by PioneerCustomerSupport

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Q: QuestionDoes this have a coax outlet for antenna hookup

Asked 2 months ago by JWMT.

• A:Answer Hi there, thanks for reaching out. Yes the Pioneer 55" Class LED 4K UHD Smart Roku TV does include a coax (RF) input for connecting an antenna or cable source. If you do have any questions and need further assistance please do not hesitate to reach out. Mueez | Pioneer Products

  Answered 2 months ago by PioneerCustomerSupport

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