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Take it to Best Buy and they will help you.
Sorry, there was a problem. Please try again later.Hi Mizzy! Sorry, we're not sure if you are referring to a pairing issue. If you're no longer able to pair your headset to your phone, please make sure you set it in pairing mode manually. To do so: Power on the earpiece, then press and hold the call button (answer/end) for 6 or 8 seconds until the indicator light flashes red and blue repeatedly. Then go to settings>Bluetooth to select the PLT device. If you require further assistance, please contact our Customer Care Team at: 855-765-7878
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