“Just bought this sound bar 3 days ago. Installed to my new 55 LG Super UHD TV and it sounded amazing. 2 days later, I cannot change the volume, either by using the included remote or the buttons on top of the sound bar. It is simply loud. Why?”
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Hi Rick. I used the setup option where the HDMI cable (non Arc port) was connected and optical sound out was also connected. This was one of two possible setups described by Polk in the instructions. The instructions also contained another setup option of simply connecting the HDMI cable to the HDMI ARC port on the tv - not using the optical sound out cable. I did also try this setup. Again, the first setup was working for 2 days before it started behaving in such a strange way. Update: I returned the sound bar and got another one exactly the same. I used both the HDMI and optical out cables and it is working perfectly. The sound bar was auto detected and the volume can be controlled by the Polk remote, the Polk sound bar buttons on the sound bar, my LG tv remote and Roku remote (just like the first time). I forgot to mention the power button, stopped working on the original sound bar as well. It is working on the new sound bar. I will monitor for a few days. In this price range it is a phenomenal 2.1 sound bar with wireless sub woofer.
Sorry, there was a problem. Please try again later.Maybe it froze up. Call Polk for reset instructions.
Sorry, there was a problem. Please try again later.I haven’t purchased a sound bar yet but in my research I found the hdmi cable has to be used for the remote to work. Are you using the optical cable instead? I’m not sure which brand that was where I saw that from a user. I think It needs to be the hdmi ( arc) designated input socket on the tv for the remote to work. Let me know how it works out.
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