A:Answer This usually occurs because one of two reasons; the battery door or battery may be loose, the battery is inserted incorrectly. To narrow down the issue, please try these troubleshooting methods:
The battery pack and door may be loose - Ensure that the battery pack and door are properly installed
The battery pack may be upside down - Make sure the "+" side is facing up and located on the top right when inserted
If the problem still persists, please submit a support ticket on the link below:
https://www.powera.com/support/submit-case-request/
