Questions & Answers

Q: QuestionPlease, I need to know how many inches HxW. Gracias.

Asked 7 years ago by CESAR.

• A:Answer 23.6” W x 19.9” H X 8.6” L 32.1 lbs.

  Answered 7 years ago by Real Flame CS Team

  
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Q: QuestionCan the temperature go lower than 72 F?

Asked 1 year ago by Lin.

Q: QuestionDoes L5 on timer mean that it’s off?

Asked 3 years ago by Anonymous.

Q: QuestionMy LG web OS TV is controlling my real flame 5099 fireplace insert. How do I change the frequency of the real flame, or block it from my web OS tv remote? Thank you in advance.

Asked 5 years ago by Cschulz.

Q: QuestionWhat does EE mean

Asked 5 years ago by Scoobydoo.

Q: QuestionCan you turn off the heater and still have the flame? Does it work on standard 110 outlets?

Asked 6 years ago by DeeDee.

• A:Answer Yes, you can have the flame without the heat. A 15amp, 120 volt circuit is required. A dedicated circuit is preferred but not essential in all cases. A dedicated circuit will be required if, after installation, the circuit breaker trips or fuse blows on a regular basis when the heater is operating. Additional appliances on the same circuit may exceed the current rating of the circuit breaker.

  Answered 6 years ago by Real Flame CS Team

  
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Q: QuestionDoes the heater have a separate reset button?

Asked 6 years ago by Anonymous.

• A:Answer To do a factory reset of this unit, you would want to leave it unplugged for at least an hour and turn it on manually at the fire box, not using the remote, when you plug it back in.

  Answered 6 years ago by Real Flame CS Team

  
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Q: QuestionHow many square feet is this designed to heat?

Asked 8 years ago by Geoff.

• A:Answer This unit will heat up to a 1000 square foot space supplementary. This is not intended to be the only source of heat and the impact will vary depending on the size of the room. For example, this will heat up a 10x10 square foot room with average ceiling heights 10 degrees in an hour. The larger the room the less of an impact the heater will have.

  Answered 7 years ago by Real Flame CS Team

  
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