Questions & Answers

Q: QuestionHow many refrigerators or freezers does this service cover?

• A:Answer This service includes diagnostics for one refrigerator or freezer.

Q: QuestionWhat happens before the agent begins the diagnostic?

• A:Answer Before starting, the agent will discuss the scope of the service to ensure it meets your needs, ask about your appliance usage, and recommend potential solutions.

Q: QuestionWhat happens after the agent diagnoses my refrigerator or freezer?

• A:Answer After the diagnosis, the agent will explain their findings and, with your approval, order any necessary parts and schedule a follow-up repair visit. Most standard parts will be shipped directly to you.

Q: QuestionWill the agent clean up after the diagnostic?

• A:Answer Yes, the agent will clean their workspace, answer any questions you have, and explain how to contact them for future support.

Q: QuestionIs my appliance required to be under warranty for this service?

• A:Answer Yes, the appliance must be covered under a GSP or manufacturer warranty for this service.

Q: QuestionWhat does the Refrigerator/Freezer Diagnostic service include?

• A:Answer This service includes a diagnostic on one refrigerator or freezer that isn't functioning properly. The agent may need to disassemble the appliance to gather all necessary information.

Q: QuestionGE French door refrigerator (3-door) freezes but does not get cold enough in the refrigerator section. Help! (225) - 715-3867

Asked 2 years ago by Rich.