Questions & Answers

Q: QuestionDoes this record for motion so I can see what has happened overnight, or daytime, when I am at work. For instance, to check for porch pirates?

Asked 6 years ago by boatlover.

• A:Answer Yes. It records for 12 seconds whenever it detects any motion.

  Answered 5 years ago by George

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Q: QuestionIs this device capable of reporting to a PC as well as a cell phone?

Asked 6 years ago by Tamaga.

• A:Answer In short, NO. The video images are stored on the Remo server but you can only view via the phone App. You can not access and view the video files via the PC or the Remo server. Once you delete the videos via the phone App, they are also deleted from the Remo server. I hope a future version provided server access and viewing capabilities.

  Answered 6 years ago by GarfieldnutVerified Purchase

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Q: QuestionDoes this allow you to view live video any time you want or is it only when motion is detected? Same question for recording video to the cloud: is it 24/7 recording or only when motion is detected?

Asked 6 years ago by Anonymous.

• A:Answer Automatic recording happens only when motion is detected, for 12 seconds. You can also watch live video. Live video you watch is also recorded, but only for about 15 to 20 seconds. After which the video terminates automatically.

  Answered 5 years ago by George

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Q: QuestionCan you view the camera when your not at.home and are on your mobile wifi

Asked 3 years ago by Anonymous.

Q: QuestionIt worked...now no lights to hit reset....? No ringing. Nothing

Asked 4 years ago by VO.

Q: Questionmy remo doorbell has live view and audio on replay but no video on replay. need advice please

Asked 4 years ago by lost.

• A:Answer I would contact the manufacturer. You should see thumb prints. When you click on them it should play the video.

  Answered 4 years ago by Pammie50Verified Purchase

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Q: QuestionCan you talk to a person at the door through this doorbell?

Asked 5 years ago by Buster.

• A:Answer Yes!! Just did last week when the pizza guy came to my door and I was in my office...really cool.

  Answered 5 years ago by PigletVerified Purchase

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Q: QuestionHi, I like my Remo S Doorbell very much, but I recorded a motion detected video that I need for court. I saved it to my phone through the app. How do I get it from the phone to my computer? Thank you, PE

Asked 5 years ago by PrivateEye.

• A:Answer I suggest that you send it to yourself by way of/through your personal email. (I do stuff like that all the time.) Then open the email on your computer; download/save the video, then copy it to a flash drive (if necessary), and you’re in business. I hope this helps you out.

  Answered 5 years ago by PigletVerified Purchase

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Q: QuestionIs it able to use an SD card for storage or is it only cloud storage?

Asked 5 years ago by SDcard.

• A:Answer The Remobell S only use cloud storage.

  Answered 5 years ago by Remo+ Team

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Q: QuestionWhat is the cost of the Remo Service. Or is it free and they only hold the videos for three days?

Asked 5 years ago by Cjjeep.

• A:Answer It's free to hold the videos for 3 days. You could pay about $3/ month to hold them longer. You could possibly get around this by emailing or texting the videos to yourself.

  Answered 5 years ago by DebbiVerified Purchase

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Q: QuestionHas anyone used this with the Google Home (Nest) device for viewing or controlling the doorbell? They say it's compatible, but I haven't heard it mentioned in reviews.

Asked 5 years ago by rctexus.

Q: QuestionDoes the Remo video doorbell works with Digital chime doorbell systems?

Asked 6 years ago by MrICULerkin.

• A:Answer Yes I comes with an adapter the you set it up in the app for digital or mechanical

  Answered 5 years ago by JaveVerified Purchase

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Q: QuestionCan this be mounted horizontally, and how far apart are the mounting screws?

Asked 5 years ago by JoanB.

• A:Answer Don’t think you can mount horizontally. Mounting screws are about 2 to 3 inches apart.

  Answered 5 years ago by JaveVerified Purchase

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