“I bought a brand new Rig 500 pro ex and right away, before any use, the cable wouldnt work. I am using another aux cord that works for the mic but does not have a dial for volume. How do i go about getting just a new cable, and why is it coming faulty new”

Asked by Kambebb 5 years ago

1-2 of 2 Answers

Hi Kambebb, With more info, we hope to solve your issue. Was there no audio? DId you try adjusting the RIG audio dial volume? (fully rotate clockwise for max volume), Did you have the correct sleeve on the audio dial? This headset comes with XBox sleeve pre-installed. You need to swap out for the included PS4 sleeve if plugging into that controller. Or no sleeve if using on a PC with single port for both mic/speaker. Please contact RIG Customer Support via email at [email protected] if you need additional assistance. Thanks.
Answered by RIG1 5 years ago
Sorry, there was a problem. Please try again later.
I have no idea why they came like this the same happened to me
Answered by Dorf 5 years ago
Sorry, there was a problem. Please try again later.