Questions & Answers

Name: RIG - 500 PRO EX 3D Audio Gaming Headset for Xbox series X|S and Xbox One - Black
Brand: RIG
SKU: 6414274
Price: 99.99 USD
Rating: 4.2 (147 reviews)

RIG - 500 PRO EX 3D Audio Gaming Headset for Xbox series X|S and Xbox One - Black

Model:: RIG 500 PRO EX; |
SKU:: 6414274

User rating, 4.2 out of 5 stars with 147 reviews.

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QuestionI just bought this headset, and my friends are reporting a perpetual low humming/buzzing sound coming from my mic when I'm in chat. It's obviously very annoying. Is there any fix to this? I'm on Xbox
Asked 5 years ago by Jack.
- Answer Hi Jack, Is your XBox controller wired or wireless but constantly plugged in? It is likely the noise is coming from the electrical current running through the controller due to it being plugged directly into the console - either for constant connection for a wired controller or constant charging for a wireless controller. There are a couple things you can try: Try plugging into a different AC outlet. Try plugging into a surge protector power strip. If using a wireless controller, unplug it and see if the problem goes away. Move away from other powered devices that could be causing interference. Another solution might be to open your Xbox One’s settings panel, go into microphone settings, and turn down or turn off “mic monitoring”. And finally, try plugging the headset into another device with a 3.5mm audio port that supports voice (PC, smartphone, tablet) and make a call. See if that buzzing is present. If it is, contact RIG for additonal support. If it is not, then the issue resides on the XBox and is likely an electrical current loop or setting adjustment. If none of this works and you still need assistance, you can reach RIG Customer Support via email at [email protected]. Thank you
  Answered 5 years ago by RIG1
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QuestionI bought this headset for my son for his birthday and he opened it today. We cannot find the Atmos activation card. Where is it located? If it was not in the box, how do we get one?
Asked 5 years ago by KDD.
- Answer If your Dolby Atmos activation code card was not included in the box, please contact RIG Customer Support at [email protected]
  Answered 5 years ago by RIG1
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QuestionIs this a wireless headset?
Asked 5 years ago by Rocio.
- Answer No, it is wired.
  Answered 5 years ago by PopaTim
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QuestionWhat is the difference between this(Rig 500 Pro Ex 3D) and the Rig 500 Pro Ha?
Asked 5 years ago by Aasimbhai.
- Answer Hi Misaa, The two key differences between the RIG 500 PRO EX and the RIG 500 PRO HA are headset materials and audio cables. The 500 PRO EX features a durable metal headband and lightweight exoskeleton earcups. The 500 PRO HA features a lightweight plastic headband and lightweight exoskeleton earcups. The 500 PRO EX includes the RIG audio dial cable. The easy-to-reach RIG game audio dial delivers fingertip master volume control when used with console controllers. The RIG 500 PRO HA includes a longer 1.5m audio cable with in-line volume that is ideal for PC gaming, but also works with console controllers. Both audio cables terminate in a 3.5mm plug so they can be used with XBox controllers, PS4/PS5 controllers, Nintendo Switch, and PCs. And both include Dolby Atmos 2-year subscription code for 3D Surround Sound on XBox or Windows 10 PCs.
  Answered 5 years ago by RIG Gaming
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QuestionDoes it work for PC?. Does it have a mute button?
Asked 5 years ago by Srivishiva.
- Answer Yes it will work on a PC but you may need a 'breakout' cable to convert the single 3.5mm jack of the headset to the 2 jacks (speaker & mic) that many PC's use. Some laptops have a single 3.5mm jack and will work fine and others withthe same single jack only allow one function to work at a time. You select if you want speaker or mic to work when you plug it in. (Yes, it's the dumbest thing ever) . My Bestbuy has the breakout cable in stock. It does not have a mute button per say but you simply flip the mic up to mute it and back down to resume.
  Answered 5 years ago by PopaTim
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QuestionI've been looking for a simple plug and play headset and was wondering if I can with these or do I have to do some kind of firmware update with these considering I don't have a computer anymore. Also do these work with the Xbox one X?
Asked 5 years ago by Chris.
- Answer Plug and play. No firmware needed. They will work on Xbox one X and PlayStation 4. You can even use this on your phone as long as it has a 3.5mm jack. Anything with a 3.5mm jack
  Answered 5 years ago by BigStan
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QuestionI bought a brand new Rig 500 pro ex and right away, before any use, the cable wouldnt work. I am using another aux cord that works for the mic but does not have a dial for volume. How do i go about getting just a new cable, and why is it coming faulty new
Asked 5 years ago by Kambebb.
- Answer Hi Kambebb, With more info, we hope to solve your issue. Was there no audio? DId you try adjusting the RIG audio dial volume? (fully rotate clockwise for max volume), Did you have the correct sleeve on the audio dial? This headset comes with XBox sleeve pre-installed. You need to swap out for the included PS4 sleeve if plugging into that controller. Or no sleeve if using on a PC with single port for both mic/speaker. Please contact RIG Customer Support via email at [email protected] if you need additional assistance. Thanks.
  Answered 5 years ago by RIG1
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QuestionI bought this headset for myself but don’t know what the activation card is for what does it do?
Asked 5 years ago by Quinn.
- Answer Where was the code located i can't find mine?
  Answered 5 years ago by Ajb1
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QuestionDoes this come with a USB connection? Was hoping to hook it up directly.
Asked 5 years ago by Zen1.
- Answer No, only headphone jack shaped to fit in XBOX one controller.
  Answered 5 years ago by obxbrian
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QuestionDo these headphones support mic monitoring? I need to hear myself talk when gaming. The Turtle Beaches I just purchased will be going back as they do not support this.
Asked 5 years ago by Iceburg76.
- Answer The RIG 500 PRO Series does not have mic monitoring. For PC gaming, you can enable side tone under Sound settings>Recording devices>Listen>Listen to this device on your computer. For console gaming, you can check your console audio settings and see if you can enable mic monitoring from your console settings. Don't hesitate to contact our Customer Support team via email at [email protected]. Thanks...
  Answered 5 years ago by RIGCustomerSupport
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Showing 1-10 of 10 questions

Questions & Answers

RIG - 500 PRO EX 3D Audio Gaming Headset for Xbox series X|S and Xbox One - Black

Q: QuestionI just bought this headset, and my friends are reporting a perpetual low humming/buzzing sound coming from my mic when I'm in chat. It's obviously very annoying. Is there any fix to this? I'm on Xbox

Q: QuestionI bought this headset for my son for his birthday and he opened it today. We cannot find the Atmos activation card. Where is it located? If it was not in the box, how do we get one?

Q: QuestionIs this a wireless headset?

Q: QuestionWhat is the difference between this(Rig 500 Pro Ex 3D) and the Rig 500 Pro Ha?

Q: QuestionDoes it work for PC?. Does it have a mute button?

Q: QuestionI've been looking for a simple plug and play headset and was wondering if I can with these or do I have to do some kind of firmware update with these considering I don't have a computer anymore. Also do these work with the Xbox one X?

Q: QuestionI bought a brand new Rig 500 pro ex and right away, before any use, the cable wouldnt work. I am using another aux cord that works for the mic but does not have a dial for volume. How do i go about getting just a new cable, and why is it coming faulty new

Q: QuestionI bought this headset for myself but don’t know what the activation card is for what does it do?

Q: QuestionDoes this come with a USB connection? Was hoping to hook it up directly.

Q: QuestionDo these headphones support mic monitoring? I need to hear myself talk when gaming. The Turtle Beaches I just purchased will be going back as they do not support this.

Top Rated

QuestionI just bought this headset, and my friends are reporting a perpetual low humming/buzzing sound coming from my mic when I'm in chat. It's obviously very annoying. Is there any fix to this? I'm on Xbox

QuestionI bought this headset for my son for his birthday and he opened it today. We cannot find the Atmos activation card. Where is it located? If it was not in the box, how do we get one?

QuestionIs this a wireless headset?

QuestionWhat is the difference between this(Rig 500 Pro Ex 3D) and the Rig 500 Pro Ha?

QuestionDoes it work for PC?. Does it have a mute button?

QuestionI've been looking for a simple plug and play headset and was wondering if I can with these or do I have to do some kind of firmware update with these considering I don't have a computer anymore. Also do these work with the Xbox one X?

QuestionI bought a brand new Rig 500 pro ex and right away, before any use, the cable wouldnt work. I am using another aux cord that works for the mic but does not have a dial for volume. How do i go about getting just a new cable, and why is it coming faulty new

QuestionI bought this headset for myself but don’t know what the activation card is for what does it do?

QuestionDoes this come with a USB connection? Was hoping to hook it up directly.

QuestionDo these headphones support mic monitoring? I need to hear myself talk when gaming. The Turtle Beaches I just purchased will be going back as they do not support this.