“I just bought this headset, and my friends are reporting a perpetual low humming/buzzing sound coming from my mic when I'm in chat. It's obviously very annoying. Is there any fix to this? I'm on Xbox”
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Hi Jack, Is your XBox controller wired or wireless but constantly plugged in? It is likely the noise is coming from the electrical current running through the controller due to it being plugged directly into the console - either for constant connection for a wired controller or constant charging for a wireless controller. There are a couple things you can try: Try plugging into a different AC outlet. Try plugging into a surge protector power strip. If using a wireless controller, unplug it and see if the problem goes away. Move away from other powered devices that could be causing interference. Another solution might be to open your Xbox One’s settings panel, go into microphone settings, and turn down or turn off “mic monitoring”. And finally, try plugging the headset into another device with a 3.5mm audio port that supports voice (PC, smartphone, tablet) and make a call. See if that buzzing is present. If it is, contact RIG for additonal support. If it is not, then the issue resides on the XBox and is likely an electrical current loop or setting adjustment. If none of this works and you still need assistance, you can reach RIG Customer Support via email at [email protected]. Thank you
Sorry, there was a problem. Please try again later.Make sure both you mic and cable to the controller are plugged in all the way on the headset. When I first used mine, I had issues because I didn't have the cable plugged in all the way. Both should make a slight clicking sound when in all the way. If that doesn't help, try unplugging from your xbox controller and plug back in. That has worked for me when other headsets started humming. If that doesn't help then you probably have a damaged/bad headset.
Sorry, there was a problem. Please try again later.Sounds like you have a faulty headset. Best Buy has a 15 day return policy. Return it and try another one.
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