“Help! This headset works when plugged into one remote, but not the others?? I have four kids and only one being able to use is a DRAG!! Shouldn't it be as easy as plugging from one remote to the other??? We have tried everything I have seen online.”
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Hi! I had it not work once, but haven't had a problem going from different remotes. I hard started my Xbox and it was all good. Try that when moving to a different remote. :)
Sorry, there was a problem. Please try again later.You may need to update your wireless controllers by going under settings and plugging them in one at a time by USB to the Xbox One. This may fix your problems by updating the firmware on the controllers.
Sorry, there was a problem. Please try again later.I had the same problem and the controller was broken since I returned it and got a new one and it worked. You might check to see if the headsets are assigned to the kids and you can unassign the controllers.
Sorry, there was a problem. Please try again later.Hello! The Rig 500 PRO HX headset works as a plug & play device, please test the headset on a different device, like a mobile phone. This will help us narrow down the issue. We also recommend you to clean the contacts on the other remotes, power off and on the console if switching remotes, and test again. If the headset doesn't work on a cell phone, there might be an actual fault with it, in which case, a replacement will be needed. The Rig 500 PRO HX comes with a 1 year Limited Warranty, if you continue to experience difficulties, please don't hesitate to contact Plantronics Customer Care at 855-765-7878.
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