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What are you using to check you mic quality? If you’re just recording a voice message to a friend on console and playing it back, thats not a very valid test. You can have the best mic and playback will sound terrible when listening to a voice message you recorded.
Sorry, there was a problem. Please try again later.Return it before the 14 days. Same thing happened to mine but I had the extra warranty.
Sorry, there was a problem. Please try again later.Hello! We are sorry to hear that. If you are experiencing some audio issues with the microphone, you may want to make sure to align the notches on the appropriate sleeve and volume wheel before attaching to your controller. We also recommend to adjust the audio settings under your gaming console. Last but not least, test the headset connected to your mobile device to see where the issue is coming from. If for some reason you still encounter the same issue with the microphone, then it means it might have an actual problem and we might be able to send you a new microphone as one time courtesy. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
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