“Hello I bought the rig 500 pro headset for the xbox one and don’t have any sound coming out I’ve done all updates for controller and adjust sound and download the app from online and still nothing”
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I would just return and get a new set. All my son did was plug them in and they worked. So I do not know why they wouldn’t be working.
Sorry, there was a problem. Please try again later.Hi Mike, Here are a few things you can try: • Always check the connections of your headset to your host device (XBox controiller). Also check the cable connection to your headset earcups and make sure both are fully pushed into place. • Make sure the RIG audio dial volume control on your headset is set to a proper level; fully clockwise is max volume. • If you prefer to use the volume control on your console mixer, then you can lock your headset inline to the highest level by sliding or rotating to the maximum setting until it clicks. • Check that your chat application volume level is set to the proper level. • If you use game/chat balance, make sure you set your external device or software application to the right mix of both game and chat levels. If none of that helps, you can contact RIG Customer Support via email at [email protected] for additional assistance. Thanks.
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