“I have the rig 500 for my xbox one and I can hear through them but i can’t talk through them. Is there a solution?”
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Hello! We are sorry to hear that. If you are having some issues with the microphone, make sure the mic boom is inserted correctly into your headset. Also make sure the headset is properly set up under your gaming console audio settings. Last but not least, we recommend testing the headset with a different controller or with your mobile to completely isolate the issue. If for some reason the issue remains, then it means the headset has an actual problem and it will be best to replace it. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
Sorry, there was a problem. Please try again later.So many variables, try a party chat, try different game chat, make sure setting aren’t muted for game.
Sorry, there was a problem. Please try again later.