“Why is it that im unable to hear or speak in chat with this mic using just the cord that plugs into the controller, apparently there us another cord for it but i lost it and thought i wouldn't need it because of my last headset i used only needed the one”
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Hello Dylan! We are sorry to hear you are having some audio issues with the headset. If you are not receiving any audio from the headset, you may want to make sure it is properly set up under the audio settings of your gaming console. You may also want to switch to Energy-Saving mode. Press Menu Button and then Settings, select power & startup, select power mode & startup and change power mode from Instant-on to Energy-Saving. Last but not least, we recommend testing the headset connected to a different controller or to your mobile to completely isolate the issue. If for some reason the issue remains, then it means the headset has an actual problem and it will be best to replace it. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require technical assistance.
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