“I've had a pro and it's been working fine for almost 2 years. Then today all of a sudden it starts being spotty with audio. Either I can only hear party chat and not game audio, or game audio and not party chat, and most of the time I can't hear both?”
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Hello! We're sorry to hear you're having trouble with your game and chat audio. This issue could be related to several causes. It could be the chat configuration on the console. If you have adjusted those settings, then please try using a different headset (if possible) to isolate the cause of the issue. If a different headset does work, then the issue might be related to the cable. Please note this model includes a one-year warranty from date of purchase. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 855-765-7878
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