“Why does the audio randomly/accsionally cut out? Is it the headset or my OEM XBOX controller?”

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• Hello! We would like to inform you that, as of March 16 of 2020, the Poly RIG and GameCom Gaming product lines are owned by Nacon. All Technical, Customer Support and RMA's for these products will now be provided by this company. Please reach out to Nacon at this email address if you are in need of support: North America - Australia – New Zealand: [email protected].

  Answered by PlantronicsRepresentative 5 years ago

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• Plug your headset into your controller, then check for controller firmware updates under Settings.

  Answered by RichieB 5 years ago

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