“I bought my rig and it was working fine then other people could not hear me. So I plugged it into my other controller and it worked fine. It then had the same problem and I don’t know what to do.”
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Hello! We are sorry to hear you are having some issues with the headset. If the issue remains in the second controller, it could mean an actual problem with the headset. We recommend testing the headset with your mobile just so we can completely isolate the issue. If the issue remains, then it will be best to replace the headset. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website: https://bit.ly/2XUcY6c. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
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