“i dropped my headset and now the right ear cup does not work on any system or phone. I assume the wire has come loose and it is no longer in warranty, How do i open the ear cup so that i can check the solder has not come apart?”
Answer This Question
1-1 of 1 Answer
Hello Scott, we are sorry to hear your headset is no longer working. If the headset is physically damaged, it will be best to replace it. Remember this unit counts with a limited warranty from the date of purchase and you can request a replacement directly through our official website: https://bit.ly/2Er3dTK. Our intention is to provide the highest quality products and services to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
Sorry, there was a problem. Please try again later.