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Questions & Answers

Page Showing 81-100 of 465 questions
  • Questiondo you carry different mounting brackets my cam is upside down on heave

    Asked by stan.

    • Answer Hi stan. Thank you for taking the time to ask this question. Yes, we have a Mount for Stick Up Cams (sold separately), which adds even more flexibility to your Ring Outdoor Cam. It allows you to mount your Outdoor Cam upside down on ceilings and eaves. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionHow do I know that the battery is already charged?

    Asked by Anonymous.

    • Answer The three that I have bought have always come over 90% charged.

      Answered by DOUGB

  • QuestionCan you plug in a solar charger?

    Asked by 1234ABCD.

    • Answer Yes, and there are cheaper generic panels available on internet rather than buying the Ring panels

      Answered by Mike

  • QuestionIs the battery rechargeable?

    Asked by Linstir88.

    • Answer Yes

      Answered by LIANAG

  • QuestionAre the batteries rechargeable

    Asked by lhjbbw.

    • Answer Yes

      Answered by DUNGD

  • QuestionIs battery included?

    Asked by Anonymous.

    • Answer Yes

      Answered by DUNGD

  • QuestionWith a plan how long will the battery last? How long will it last with motion turned off? How long in between charges? Are we talking one week? Two weeks? Six months?

    Asked by Mike.

    • Answer With all the bells and whistles active my battery lasted about 6 weeks.

      Answered by GiantRJ

  • QuestionWHAT DOES 'STICK UP' MEAN? HOW DOES THIS ATTACH TO A SURFACE?

    Asked by jkhcast.

    • Answer It attaches with a screw included with the purchase. Easily attaches hanging from a horizontal surface, on a vertical surface or sitting on top of anything. Solid attachment to any surface you can drive a screw into. No drill needed.

      Answered by DOUGB

  • QuestionDoes this come with the battery or do you have to buy the battery separately?

    Asked by VCWIII.

    • Answer It comes with a battery, but I recommend buying a backup.

      Answered by VERONICAP

  • QuestionCan I set the ring device to just be on from.a certain time and off at a certain time?

    Asked by Home.

    • Answer Hi Home. Thank you for taking the time to ask this question. The Ring Ring Outdoor Cam (Formerly known as the Ring Stick Up Cam) does not currently have a feature that allows you to set the camera to fully turn on or off at specific times of the day. However, you can use Motion Schedules to stop motion alerts during specific hours, or use Modes (with a Ring Protect subscription) to disable recording when you are home. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

      Answered by Ring

  • QuestionHow is the solar panel connected to this camera

    Asked by Mark.

    • Answer Hi Mark. Thank you for taking the time to ask this question. The Ring Solar Panel connects to the Ring Outdoor Cam (Stick Up Cam) through a cable that plugs directly into the camera's charging port on the back of the device. We have included the steps here for connecting the Ring Outdoor Cam to the Ring Solar Panel: 1. Mount your Solar Panel to a wall or flat surface, following the instructions in the included manual. 2. Remove the rubber plug from the upper rear of your Outdoor Cam. 3. Plug your Ring Solar Panel into your Outdoor Cam. 4. If the plug on your Solar Panel is a barrel plug, do the following: Remove (and save) the two screws on either side of the Solar Panel port on the back of your Outdoor Cam. Remove the two rubber spacers behind the screws Plug in your Solar Panel. Secure the plug with the screws you removed. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

      Answered by Ring

  • QuestionDoes this camera alert I phone when motion is detected

    Asked by Mimi.

    • Answer You can control how sensitive you want it to be through your app under settings.

      Answered by VERONICAP

  • QuestionHow long does the battery last between charges

    Asked by Anonymous.

    • Answer It varies based on how often it is activated and how long you set the recording for, but at least three months. It is most likely to fun out of a charge because you will forget to charge it. The ring app allows you to check the level of charge easily.

      Answered by DOUGB

  • QuestionDoes this camera support RTSP plus ONVIF allowing integrating into Home Assistant?

    Asked by TimSchoenfelder.

    • Answer Hi TimSchoenfelder. Thank you for taking the time to ask this question. No, Ring is not compatible with Home Assistant. For smart home integration, Ring is compatible with Alexa-enabled devices. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionDoes the $50 come with a battery or is that sold separately? Thanks!

    Asked by Ringstickup.

    • Answer Hi Ringstickup. Thank you for reaching out to us with your question. Yes, the Ring Outdoor Cam comes with one Ring Rechargeable Battery Pack. We have included a list here of what comes in the box with the device: Outdoor Cam (Stick Up Cam) Battery Quick-Release Battery Pack Micro USB Charging Cable Screws and Wall Anchors User Manual Security Sticker If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionIf I want it to record as a dash cam in a car for short drives of an hour or two, can I record the video on an iPhone? With the cam facing outward, there would be continuous motion, would that cause continuous video to record?

    Asked by Ringard.

    • Answer Is there a RING camera that can by used independently by recording internal and/or on an iPhone?

      Answered by Ringard

  • QuestionDo you have to have Wi-Fi or can you just use your smartphone

    Asked by Scott.

    • Answer WiFi is needed so the camera connects to the internet. Once connected, the Ring app on your phone allows monitoring from anywhere.

      Answered by DOUGB

  • QuestionCan this be used in a window?

    Asked by Beth.

    • Answer No. The glass will reflective off of it and it will not work right. I tried it. I ended up putting it outside the window on a post.

      Answered by SuziQ

  • QuestionDoes it need WiFi to record

    Asked by Anonymous.

    • Answer yes

      Answered by Boomboomkaty

  • QuestionDoes it come with a battery charger cord?

    Asked by anolte01.

    • Answer Hi anolte01. Thank you for reaching out to us with your question. Yes, the Ring Outdoor Cam comes with a charging cable. We have included a list here of what comes in the box with the device: Outdoor Cam (Stick Up Cam) Battery Quick-Release Battery Pack Micro USB Charging Cable Screws and Wall Anchors User Manual Security Sticker If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring