Questions & Answers

Q: QuestionIf I purchase this at BestBuy, will it come with 1 free month of the subscription service?

Asked 7 months ago by Japperwocky.

• A:Answer yes it does

  Answered 7 months ago by AnonymousVerified Purchase

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Q: QuestionIs this the camera with Dual-band wifi connection @ 2.4GHz, 5.0GHz?

Asked 7 months ago by Lea.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer Hi Lea. Thank you for taking the time to ask this question. Yes, the Ring Outdoor Cam Plus is compatible with a 2.4 GHz or 5 GHz wifi connection and requires a minimum upload speed of 3.5 Mbps for optimal performance. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 7 months ago by Ring

  
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Q: QuestionIs there a pan/tilt adapter that will work with this camera? Which?

Asked 8 months ago by PanTilt.

• A:Answer Hi PanTilt. Thank you for taking the time to reach out to us with your question. No, the Ring Pan-Tilt Mount is only compatible with the Ring Outdoor Cam (Stick Up Cam Plug-In 3rd Gen). If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 8 months ago by Ring

  
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Q: QuestionHow long is the cable for AC plug in?

Asked 8 months ago by Terry.

• A:Answer Long. I believe 12.5 feet. Plenty of cord

  Answered 8 months ago by SKI23

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Q: Questionare the batteries rechargable

Asked 8 months ago by meme.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer Hi meme. Thank you for reaching out to us with your question. Yes, the Ring Outdoor Cam Plus comes with one Ring Rechargeable Battery Pack. To charge the battery, connect the charging cable to the battery's charging port. While charging, your battery displays two colored lights, a solid green and an amber light. Charge the battery until only the green light remains lit. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 8 months ago by Ring

  
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Q: QuestionWhat colors does it come in

Asked 8 months ago by Anonymous.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer Hello. Thank you for reaching out to us with your question. The Ring Outdoor Cam Plus is available in the colors white and black. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 8 months ago by Ring

  
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Q: QuestionDoes the camera have a light of it[s own like the Spotlight camera?

Asked 8 months ago by Alan.

• A:Answer The Outdoor Cam Plus does not have a built in light. It does have a night vision capability with Ring sight. Basically it offers a Color Night Vision. It will not project a visible light to illuminate an area when motion is detected to be a deterrent, that would be the spotlight cameras.

  Answered 8 months ago by BrandonCVerified Purchase

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Q: QuestionCan I mounted the camera on the soffit?

Asked 8 months ago by frank.

• A:Answer Hi frank. Thank you for reaching out to us with your question. Yes, the Ring Outdoor Cam Plus can be mounted to a soffit, wall, eave, or overhang. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Matthew from Ring.

  Answered 8 months ago by Ring

  
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Q: QuestionDo you have to have a plan for this to work? Meaning do I have to pay a monthly fee?

Asked 9 months ago by Anonymous.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer Yes and no - you have to have a plan if you want the videos to be SAVED for later review. (If you just want to have live video, then no.)

  Answered 9 months ago by JimRVerified Purchase

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Q: QuestionIs WiFi required for this specific Cordless Ring Camera???

Asked 9 months ago by Pat.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer Yes. How else is it supposed to work? WIRELESS camera

  Answered 9 months ago by TheePlanB

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Q: QuestionDoes this camera have lights?

Asked 9 months ago by Catfish.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - Black

• A:Answer Yes - for night vision / video purposes. It does NOT have a built in light for like lighting up an area as a security light, if that is what you are asking…

  Answered 9 months ago by JimR

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Q: QuestionHow long is the power cord?

Asked 9 months ago by Chuck.

• A:Answer Hi Chuck. Thank you for taking the time to ask this question. The USB-C cable length is 8.2 feet for indoors and the outdoor AC power cable length is 11.5 feet. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 9 months ago by Ring

  
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Q: Questioncan you view video on a monitor ?

Asked 9 months ago by rd.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer Yes, you can view the Ring videos on your smartphone or tablet using the Ring app or on your PC using a browser such as Edge or Chrome by going to Ring.com and signing into your account. You can view up to 4 Live Views at the same time on your PC.

  Answered 9 months ago by EZMcLee

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Q: QuestionDoes this camera use the same battery as the Ring doorbell?

Asked 9 months ago by Brian.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer Yes it does.

  Answered 9 months ago by Fyrcap

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Q: Questiondoes it have the same plug receiver as the older ones so I can run an adapter cable to an AC source or any non ring standard solar panel that supports the same USB conversion plug?

Asked 10 months ago by BeBopReviewer.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer It has a USB-C plug, in my case I removed a small adapter that allowed my solar panel to connect to the old stick up cam and it works perfectly

  Answered 10 months ago by RaulVerified Purchase

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Q: QuestionDoes this camera have a battery backup feature?

Asked 10 months ago by LR01.

• A:Answer Hi LR01. Thank you for taking the time to ask this question. Yes, the Ring Outdoor Cam Plus has the Dual Power Mode feature. Automated Dual Power Mode is turned on by default when a device is wired and has a battery (sold separately) inserted as a power backup. If your device loses hardwired power, or the hardwired power connection is weak or unstable, your Ring device will start reducing energy consumption by automatically switching from Wired Mode to low-power Battery Mode. If there is no battery inserted into your plug-in device and it is experiencing weak or unstable power, it will automatically switch to Low Power Mode and default to using the battery settings as if it were inserted. This ensures that you will continue to have access to all your device’s features. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 10 months ago by Ring

  
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Q: QuestionWhere can i get the charger so i can have my camera plugged in all times

Asked 10 months ago by Anonymous.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - Black

• A:Answer Yes you can get solar or plugin to back of cam

  Answered 10 months ago by RobertS

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Q: QuestionHow long does the battery last?

Asked 10 months ago by haraf.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer Depends on the amount of alerts it responds to Mine has been installed for almost two weeks and has only used 21% of battery

  Answered 9 months ago by KennethPVerified Purchase

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Q: Questioncan I connect this to my smart phone?

Asked 11 months ago by Katzsnag.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - Black

• A:Answer Hi Katzsnag. Thank you for reaching out to us with your question. Yes, you can view and manage your Ring devices within the Ring app. The Ring app requires iOS 17 (or higher), or Android 9 (or higher). If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 11 months ago by Ring

  
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