Questions & Answers

Q: QuestionWhere can this camera be used?

• A:Answer This camera is designed for both indoor and outdoor use.

Q: QuestionWhat is the field of view for this camera?

• A:Answer This camera has a 130-degree field of view.

Q: QuestionCan I speak to someone through the camera?

• A:Answer Yes, the camera supports two-way audio communication.

Q: QuestionHow is the camera powered?

• A:Answer This camera is battery-powered, offering flexibility in placement.

Q: QuestionDoes this camera have night vision?

• A:Answer Yes, this camera has night vision with a distance of 30 feet.

Q: QuestionDo this come with the holder at the back to mount on the outside of the house

Asked 4 years ago by Mary.

• A:Answer Hello Mary, Great question! Yes, the Stick Up Camera Battery includes a stand and wall mounting accessories. If you'd like to mount it to a ceiling, you'll need to purchase a Ceiling Mount accessory. Here is a list of what comes in the box: Ring Stick Up Cam Battery Unit Base Cover Base Pad Stand and wall mount accessories Installation tools and hardware Ring rechargeable battery and micro-USB cable for charging User manual & quick-start guide with QR code Security Sticker Here is a helpful article with more camera information, as well: https://support.ring.com/hc/en-us/articles/360015669092-Stick-Up-Cam-Battery-2nd-Generation-Information. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding the Ring device. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Thank you, Alexis with Ring

  Answered 4 years ago by Ring

  
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Q: QuestionCan I connect to my iPhone?

Asked 4 years ago by Kristi.

• A:Answer Hello Kristi, Great question! The Ring app is compatible with IOS software versions 12.0 and newer, so if you are currently running the most recent version of operating software, then the Ring app will work on your mobile device. Here is a helpful article with steps to download the Ring app before you purchase a Ring Stick Up Camera device: https://support.ring.com/hc/en-us/articles/204384784-Downloading-and-Updating-the-Ring-App. If you have any additional questions, please feel free to reach out through our Ring Community forum on Ring.com: https://community.ring.com/. Thank you, Alexis with Ring

  Answered 4 years ago by Ring

  
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Q: Questioncan you hook this camera up to the ring solar panel to use outdoors

Asked 4 years ago by Anonymous.

• A:Answer Hello Yes. The Ring Stick Up Cam is compatible with the Ring Solar Panel for outdoors use. The Ring Super Solar Panel provides 2.5X the power of the original Solar Panel for charging the Ring Spotlight Cam Battery and Stick Up Cam Battery (all generations) devices. It provides 5W of power (as compared to the original 2W) and is useful in areas with more cloud cover or for those devices that are subject to larger battery drain because they're used more. Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding the Ring Stick up Cam or any other Ring product. Thank you, Antonio from Ring

  Answered 4 years ago by Ring

  
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Q: Questioncan i add more than 1 device (ring doorbell, & stick up cam) to my monthly plan for reviewing/saving video or must i add a plan for each at $30 per year?

Asked 3 years ago by joeC.

• A:Answer Hi, yes, you can add more multiple devices, but for saving videos, data, you need to have a full plan. $214.00 per year.

  Answered 3 years ago by FvsjadesVerified Purchase

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Q: QuestionIt said that this cam sends notifications to your phone, but my ring app says that it doesn't support notifications, that only 3rd generation does. What am I doing wrong or where do I go for help.

Asked 3 years ago by Tina.

• A:Answer Hello Notificatios, The Ring App is compatible with smartphones using the following operating systems: iOS 12 or above Android 6.0 or above To ensure that you have the latest version of the Ring app so that you can get the most out of your Ring devices. The following link: ring.com/app, will automatically begin downloading the correct version for your operating system. Also, Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today! All the best, Antonio from Ring

  Answered 3 years ago by Ring

  
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Q: QuestionHow long does the battery last before needing to be charge?

Asked 3 years ago by Alex.

• A:Answer Hello Alex, Great question! While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773. We invite you to visit our Help Center for some additional tips and tricks, https://support.ring.com/hc/en-us. If you have any further questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/ for additional support. Thank you, Jamila with Ring.

  Answered 3 years ago by Ring

  
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Q: QuestionHow do u charge the battery

Asked 3 years ago by Anonymous.

• A:Answer Battery usb powered

  Answered 3 years ago by P3SelahVerified Purchase

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Q: QuestionDoes the ring doorbell come with a camera or do you have to buy the cameras separately?

Asked 4 years ago by Rose.

• A:Answer Hello Rose, Great question. The Ring Doorbell is a video doorbell, meaning the camera is built in. The Ring Stickup Camera also has a camera built into it. For more information on the Ring Stickup Camera please see our help center article:https://support.ring.com/hc/en-us/articles/115004442203-Stick-Up-Cam-Information. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thank you, Jamila with Ring.

  Answered 4 years ago by Ring

  
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Q: QuestionWhat's the difference between this and the one their selling for $79.99? It's not black.

Asked 4 years ago by ilikegreen.

• A:Answer Hello ilikegreen, Thanks for taking the time to reach out to us regarding the product differences. It appears in this case, that the only difference between the Refurbished Stick Up Camera models is the color, white or black. Here is a helpful support article with more technical specifications of these devices: https://support.ring.com/hc/en-us/articles/360015669092-Stick-Up-Cam-Battery-2nd-Generation-Information. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Stick Up Camera question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Thank you, Alexis

  Answered 4 years ago by Ring

  
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Q: QuestionWhat's the difference between this and the one selling for $79.99? Thanks.

Asked 4 years ago by ilikegreen.

• A:Answer Hello ilikegreen, Great question! Are you referring to the Ring - Refurbished Stick Up Indoor/Outdoor Wire-Free 1080p Security Camera - Black, for $79.99? If so, the only difference between this model and the other model is the color. Both Stick Up Cam models feature 1080p full-HD resolution, night vision, two-way audio, HD video recording, and a wide viewing angle. Here is a helpful article with more technical specifications of the devices: https://support.ring.com/hc/en-us/articles/360015669092-Stick-Up-Cam-Battery-2nd-Generation-Information. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Stick Up Camera question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Thank you, Alexis with Ring

  Answered 4 years ago by Ring

  
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Q: QuestionWhat gen is this camera?

Asked 4 years ago by PhilipG.

Q: QuestionHow do you connect the solar panel if it is battery operated?

Asked 4 years ago by Charmaine.

• A:Answer Hello Charmaine, The Solar Panel/Super Solar Panel with barrel plug connector is specifically configured to work with Ring Stick Up Cam and the Ring Spotlight Cam. This article provides information on the Super Solar Panel for Stick Up Cam and Spotlight Cam: https://support.ring.com/hc/en-us/articles/360027261771-Super-Solar-Panel-for-Stick-Up-Cam-and-Spotlight-Cam-Information. For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products. Thank you, Antonio from Ring

  Answered 4 years ago by Ring

  
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Q: QuestionWhere was it made

Asked 4 years ago by Manufactured.

• A:Answer Hello Manufactured, Great question. Ring devices are designed in California and assembled in China. Manufacturing information can also be found on the bottom of the product’s box. For more information, please see our help center article: https://support.ring.com/hc/en-us/articles/115004442203-Stick-Up-Cam-Information. If you have any additional questions or concerns, please don't hesitate to reach out in our Ring Community forum: https://community.ring.com/. Thank you, Jamila, with Ring.

  Answered 4 years ago by Ring

  
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Q: QuestionHow long does battery last before needing charged? How long can I be away from home but still have camera work?

Asked 4 years ago by Mrm.

• A:Answer Hi battery life depends strictly on the settings and configurations you have chose . In my setting with is most optimal get about 4 months of life, which is fantastic actually. Have several other battery based ring systems

  Answered 4 years ago by DealzguyVerified Purchase

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