Questions & Answers
- Model:
- 8SW1S9-WEN0/B0C5QRYBJB
- |
- SKU:
- 6375740
Highly rated by customers for: Camera Quality, Ease of use, Installation
$99.99Your price for this item is $99.99
Page Showing 81-100 of 147 questions
Q: QuestionDoes it work with 5G wifi? My last camera is now inoperable since they upgraded the wifi to 5G in my area. I am looking to replace the nonfunctioning one. Also what is the size of the unit? I need something fairly small.
Asked by terri145.
- A:Answer Hello Terri145, Smart phones and tablets using to a 5G cellular network will work with the Ring app. Also, Ring Stick Up Cam is only compatible with 2.4GHz wifi networks. Wifi routers broadcast signals in the 2.4 and 5 GHz frequency. A 2.4 GHz connection travels further at a lower speed. A 5 GHz frequency provides faster speeds at a shorter range. The article below lists out the features of individual Ring security cameras along with a recommendation as to which model might be best for you: https://support.ring.com/hc/en-us/articles/115004687606-Ring-Security-Camera-Product-Comparison For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products. Thank you, Antonio from Ring
Answered by Ring

Q: QuestionDo you have to have Alexa to use this system?
Asked by Kathie.
- A:Answer No, you can use only with the ring app if you no have Alexa no problem to use that
Answered by Buenisimo
Q: QuestionCan I view the video on my smart phone and laptop?
Asked by RandyS.
- A:Answer Yes , You need to down load Ring appl. To your phone or laptop.
Answered by DieuAm
Q: QuestionIs this continuous feed?
Asked by rick.
- A:Answer Hello rick, Great question. No, the Ring Stickup Camera does not have a continuous feed. The Ring Stickup Camera will record when motion is detected or if a live view is done. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/115004442203-Stick-Up-Cam-Information. If you have any additional questions, please feel free to reach out through our Ring Community forum on Ring.com (http://ring.com/): https://community.ring.com/. Thank you, Jamila at Ring.
Answered by Ring

Q: Questionhow do you get the picture to go threw your laptop
Asked by Anonymous.
- A:Answer Just go to Ring.com and login to your account.
Answered by Maddvrick
Q: QuestionI know this is a wired camera but can i also put a battery in it and have it plugged in at the same time? Basically I want the camera to stay powered even when the power in house goes out. Thank you.
Asked by ilikegreen.
- A:Answer Hello ilikegreen, Great question. No, the Ring Stick Up Indoor/Outdoor Wired does not have the option to be battery powered. For more information, please see our help center article: https://support.ring.com/hc/en-us/articles/360035469751-Stick-Up-Cam-Wired-Information. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thank you, Jamila with Ring.
Answered by Ring

Q: QuestionDoes the Ring - Stick Up Indoor/Outdoor Wired 1080p Security Camera RECORD video/screenshots that I can look at later? Or do I have to always be by my phone?
Asked by Anonymous.
- A:Answer Hello Anonymous, Thank you for reaching out to us. With a Ring Protect Plan, the Ring Stickup Camera will record motion that you can look at later. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://ring.com/protect-plans?undefined. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thank you, Jamila, with Ring.
Answered by Ring

Q: QuestionDoes this plug in, or do you have to hardwire it?
Asked by ipadmom.
- A:Answer HELLO, YOU PLUG IT IN !
Answered by YILOVETOOSHOP
Q: QuestionWould this camera be able to pick up a cigerate in someone’s hand on a lower balcony?. From about10 feet away?
Asked by Skippy.
- A:Answer I don't see a problem with that as long as there is a clear line of sight for the camera. I can see what people have in their hands across the street from my front door camera
Answered by BonnieH
Q: QuestionDoes it record
Asked by Cagey.
- A:Answer Hello Cagey. Yes. Out of the box, your Ring Indoor Cam is designed to keep you connected to your home in real time, no matter where you are. When you add an optional Ring Protect Plan, for as little as $3/month per device, videos of each ring, motion, and live view event are stored in the cloud, allowing you to review, share, and save them at your leisure. For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products. Thank you, Antonio from Ring
Answered by Ring

Q: QuestionIf I sign up for the cloud service, will it record video clips automatically whenever motion is detected or do I have to manually start recording video? If so, how long are the video clips? 10sec, 30 sec?
Asked by chris.
- A:Answer Automatically. All you have to do manually is adjust the settings to your liking. Video is as long as the motion is active.
Answered by TeamCKP
Q: Questionis the compatible with solar?
Asked by Anonymous.
- A:Answer Yes. And easy to convert. If you do switch to a solar panel, the app may ask you if you want to switch your camera to "wired mode" select "no" because it must stay in battery mode for the solar panel to charge the battery.
Answered by Durable
Q: QuestionIf it gets unplugged will it stop working immediately or wait til the battery dies??
Asked by Amber.
- A:Answer Hello Amber, Good question! The Ring Stick Up Wired uses a Barrel Plug style indoor/outdoor power supply (included), so there is no internal battery on this device. Further, it is compatible with 802.11 b/g/n Wi-Fi connections @ 2.4GHz. If it gets unplugged it will lose it's wifi connection and not be able to communicate with your wifi network or the Ring App to send notifications or record videos. Please let us know if you have any other questions we can answer for you. Thank you, Alexis at Ring
Answered by Ring

Q: QuestionCan this connect with the Amazon Key app ?
Asked by MrFixit.
- A:Answer Hello MrFixit, Thank you for reaching out and giving me an opportunity to answer this question for you. With a Ring camera, customers can record in-home and in-garage delivery clips by linking their Amazon and Ring accounts in the Key app. You can also lock and unlock your Key compatible smart locks directly from the live feed of your camera in the Ring app. This article will give you basic information on the Key by Amazon integration with Ring: https://support.ring.com/hc/en-us/articles/360027029411-Key-by-Amazon-Works-With-Ring- If you feel that you still have questions or concerns regarding Amazon Key and how it works with Ring, please feel free to reach out to us at your convenience, so we may address these with you directly. https://support.ring.com/hc/en-us/articles/213608406-Contact-Us Best, Caitlin with Ring
Answered by Ring

Q: QuestionWill the wired stickup camera work with 5ghz internet?
Asked by oldie.
- A:Answer Hello oldie, Great question! The Stickup Camera wired works with a 2.4GHZ network. If you have any further questions, please visit our community forum at https://community.ring.com/, for some additional tips and support. We look forward to hearing from you. -Jamila at Ring
Answered by Ring

Q: QuestionCan the camera be mo180 unted upside down? and can the video be turned right side up or 180 degress?
Asked by macpipe.
- A:Answer Hi Macpipe, The Ring Stick Up Cam Wired is our next-generation security camera that can be used both indoors and outdoors to bolster the security around your home. Out of the box this camera can be mounted on a wall or flat surface using the provided mount. If you would like to install this camera on the ceiling or eve of your home, a special mount is available (sold separately) that can be attached to the device. The ceiling mount allows for the camera to be mounted properly to ensure accurate motion detection. I've provided a link below for the accessory. https://ring.com/collections/accessories/products/stick-up-security-camera-mount If you have any additional questions please reach out to us today at [email protected]. Thank you, Danielle from Ring [email protected]
Answered by Ring

Q: QuestionDoes the motion detection work outside if the camera is placed inside in a window?
Asked by Pyr5.
- A:Answer Hello Pyr5, Great question. Motion detection is a valuable feature that is designed to notify you as to who may be near your home Windows generally block heat sources, which means when the Ring device uses PIR (Passive Infrared) to detect motion, the Ring device will not be able to detect the motion through a window. All the best, Antonio from Ring
Answered by Ring

Q: QuestionWill the stick up cam work with the ring solar panel?
Asked by Anonymous.
- A:Answer Hello, Great question! No, the wired version of the stickup camera does not work with a solar panel but the battery-operated version of the camera does. To see the solar panel that works with the battery-operated Stickup Camera please see the following link: https://ring.com/products/solar-panel?_pos=1&_sid=6318f9f19&_ss=r. If you have any further questions, please visit our community forum at https://community.ring.com/, for some additional tips and support. We look forward to hearing from you. -Jamila at Ring
Answered by Ring

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