My internet has 6 mbps download and 1 mbps upload. After ringing the doorbell, it took 40 seconds for the video to appear. Anyone at the door would leave by the time I acknowledged the ring. The sound was so garbled, it was unintelligible. null

Question

Shagnasty1 · Accepted Answer

I have the same problem. Because of where I live and because I have a satellite connection. It takes a minute for the signal to activate

Ring · Answer

Hi Nothappywithring,

For best streaming performance, we recommend 2 Mbps upload and download speeds. Please connect with me via email at Bilan.jenkins@ring.com so we can assist you with resolving this.

Bilan J, Customer Satisfaction Specialist
Bilan.jenkins@ring.com

“My internet has 6 mbps download and 1 mbps upload. After ringing the doorbell, it took 40 seconds for the video to appear. Anyone at the door would leave by the time I acknowledged the ring. The sound was so garbled, it was unintelligible.”

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