Questions & Answers

Q: QuestionCan this doorbell record video at night?

• A:Answer Yes, this doorbell provides color video in near-dark and black and white detail in total darkness.

Q: QuestionDoes this doorbell have motion detection?

• A:Answer Yes, this doorbell has 3D motion detection.

Q: QuestionDoes this doorbell have audio capabilities?

• A:Answer Yes, this doorbell features two-way talk with enhanced audio quality.

Q: QuestionCan this doorbell work with other devices?

• A:Answer Yes, this doorbell can link with select Ring devices for additional security.

Q: QuestionDoes this doorbell require professional installation?

• A:Answer No, this doorbell uses existing doorbell wiring for DIY installation.

Q: QuestionIs it possible to zoom using this doorbell?

• A:Answer Yes, you can zoom in up to 10x with this doorbell.

Q: Questiondoes it have accessories that you can mount it on an angle

Asked 9 months ago by Anonymous.

• A:Answer Hello. Thank you for reaching out to us with your question. Yes, you can get a better look at visitors coming to your door with the Ring Corner Kit. Angle your Ring Wired Doorbell Pro (3rd Gen) towards you walkway for a clearer view and improved motion detection. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 9 months ago by Ring

  
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Q: QuestionDo u have to have internet to have a door camera?

Asked 10 months ago by GRIP.

• A:Answer Hi, Grip - Yes, the Ring Wired Doorbell Pro (3rd Gen) requires an internet connection to function properly. While it doesn't rely on Wi-Fi for power, it does need a stable internet connection to stream live video, send alerts, and allow two-way communication through the Ring app. Without an internet connection, the doorbell would function like a traditional wired doorbell — it would ring when pressed, but you wouldn't be able to access video feeds or receive notifications. For optimal performance, Ring recommends a minimum upload speed of 15 Mbps, especially for 4K devices. This ensures smooth video streaming and reliable alerts

  Answered 10 months ago by Virtual Supply

  
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Q: QuestionDoes it work with the iPhone?

Asked 4 days ago by Justin.

• A:Answer Hi Justin. Thank you for taking the time to ask this question. Yes, the Ring app requires iOS 17 (or higher), or Android 9 (or higher). If your mobile device does not have the latest operating system, you may not be able to access the Ring app, or the Ring app and its features may not work as expected. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

  Answered 3 days ago by Ring

  
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Q: QuestionDoes the ring come with any free storage of video for a trial period

Asked 4 days ago by SGD40.

• A:Answer Hi SGD40. Thank you for taking the time to ask this question. Yes, a free 30-day Ring Protect Plan trial is included. When you set up the Ring Wired Doorbell 4K Pro in the Ring app for the first time, the trial starts automatically. During the trial, you get access to features such as cloud video recording, video event history for up to 180 days, and smart alerts. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

  Answered 3 days ago by Ring

  
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Q: QuestionHow much are the subscriptions monthly or yearly.?

Asked 1 week ago by Javi.

• A:Answer Hi Javi. Thank you for reaching out to us with your question. We have listed the pricing for the optional Ring Protect Plans here: The Ring Solo Plan includes video recording for one Ring doorbell or home camera, person, package, and vehicle alerts, extended live view, up to 180 Days of video playback, device modes, and more. The cost of the Ring Solo Plan is $4.99/month or $49.99/year + applicable tax. The Ring Multi Plan covers all devices at one location, includes everything in the Ring Solo Plan, doorbell calls, extended live view, extended warranties, and more. The cost of the Ring Multi Plan is $9.99/month or $99.99/year + applicable tax. The Ring Pro Plan covers all home devices at one location, includes everything in the Ring Multi Plan, video descriptions, 24/7 Professional Monitoring, and more. The cost of the Ring Pro Plan is $19.99/month or $199.99/year . If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 1 week ago by Ring

  
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Q: QuestionIs it plug and play with the old gen 2 mount?

Asked 3 weeks ago by Anonymous.

• A:Answer Hi. Thank you for taking the time to ask this question. No, the Ring Wired Doorbell Pro (3rd Gen) mounting plate is not compatible with previous generations. The new model has different dimensions and requires its own mounting bracket. However, a Retrofit Kit is available separately, which allows installation using the existing drill holes from a previous Ring doorbell without the need to drill new holes. For more details on the Retrofit Kit and installation steps, please visit our support center. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

  Answered 3 weeks ago by Ring

  
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Q: QuestionWhat else is needed for installation

Asked 3 weeks ago by Greg.

• A:Answer Hi Greg. Thank you for taking the time to ask this question. The Ring Wired Doorbell Pro (3rd Gen) is hardwired and requires a standard doorbell system, Ring plug-in adapter (not included) with 16 or 24VAC, 10 to 40VA (with 30 to 40VA recommended for optimal performance), 50/60Hz or 24VDC 12W. The installation process does include working with electrical wires. If you are uncomfortable or inexperienced, we recommend consulting with a licensed electrician. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 3 weeks ago by Ring

  
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Q: QuestionHow wide is this model?

Asked 1 month ago by Annie.

• A:Answer Hi Annie. Thank you for taking the time to ask this question. The Ring Wired Doorbell Pro (3rd Gen) measures 1.95 in x 1.02 in x 5.45 in. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

  Answered 1 month ago by Ring

  
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Q: QuestionWill I use my current door bell wiring to wire this doorbell?

Asked 1 month ago by CharlesW.

• A:Answer Hi Chuck. Thank you for taking the time to ask this question. Yes, the Ring Wired Doorbell Pro (3rd Gen) is hardwired and requires a standard doorbell system, Ring plug-in adapter (not included) with 16 or 24VAC, 10 to 40VA (with 30 to 40VA recommended for optimal performance), 50/60Hz or 24VDC 12W. The installation process does include working with electrical wires. If you are uncomfortable or inexperienced, we recommend consulting with a licensed electrician. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 1 month ago by Ring

  
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Q: QuestionWhat is the actual width of this doorbell ringer, some spec’s show 1.95” and other’s show 1.02” ?

Asked 1 month ago by Anonymous.

• A:Answer Hi. Thank you for taking the time to ask this question. dimensions of the Ring Wired Doorbell Pro (3rd Gen.) is 1.95 in x 1.02 in x 5.45 in (4.95 cm x 2.6 cm x 13.835 cm). We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

  Answered 1 month ago by Ring

  
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Q: QuestionCan this connect to a wired chime

Asked 2 months ago by Salt.

• A:Answer Hi Salt. Thank you for reaching out to us with your question. The Ring Wired Doorbell Pro (3rd Gen) is hardwired and requires a standard doorbell system, Ring plug-in adapter (not included) with 16 or 24VAC, 10 to 40VA (with 30 to 40VA recommended for optimal performance), 50/60Hz or 24VDC 12W. The Ring Wired Doorbell Pro (3rd Gen) comes with the Chime Kit Mini, a compact device that seamlessly replaces your existing doorbell chime functionality. It installs above your existing chime box and delivers clear, high-quality chime sounds without requiring WiFi setup. When someone presses your doorbell, the Chime Kit Mini activates within less than a second, providing reliable alerts throughout your home. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 2 months ago by Ring

  
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Q: QuestionCan this product be used with battery power only or does it have to be wired power?

Asked 3 months ago by PowerSource.

• A:Answer Hi PowerSource. Thank you for taking the time to ask this question. The Ring Wired Doorbell Pro (3rd Gen) is a wired-only device and it cannot be used with battery power. It requires a hardwired connection to function. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

  Answered 3 months ago by Ring

  
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Q: QuestionDoes this camera comes with a chime?

Asked 3 months ago by Stephen.

• A:Answer Hi Stephen. We appreciate the time you have taken to ask this question. The Ring Wired Doorbell Pro (3rd Gen) comes with the Chime Kit Mini, a compact device that seamlessly replaces your existing doorbell chime functionality. It installs above your existing chime box and delivers clear, high-quality chime sounds without requiring WiFi setup. When someone presses your doorbell, the Chime Kit Mini activates within less than a second, providing reliable alerts throughout your home. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 3 months ago by Ring

  
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