“I understand that TIVO was recently bought by another company whereby their customer service went to pot. Has this gotten any better in 2017?”
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All I can comment on is my own experience with customer service. It was horrible and still is. The issues I brought up a few weeks ago are still unresolved. The two customer service people I spoke to (one verbal, one via chat) seemed to have surprisingly poor work ethics and were uninterested, and were not knowledgeable. Now I have to contact them a third time about unresolved issues and I am just dreading it.
Sorry, there was a problem. Please try again later.No. My TIVO purchased through BestBuy started making fan noises two days ago. I called TIVO, who did not show my TIVO box on their computer. I even gave them my account information, including password, so they could access my activation account established when I hooked it up. I asked them for the address and procedure for sending back the box for a replacement, but they could not give me the address because I do not have an account with them (but how am I receiving TIVO services if I don't show up in their accounts?) They are moving the problem up the chain of bottom feeders through escalation, so I may hear something in the next few days. So far, it has been pretty frustrating trying to get a quiet replacement OTA TIVO for my nonexistent $399 one for which I have the receipt and lifetime service. Best Buy, of course, has their 15 day exchange policy, so I am beyond help there also.
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