A:Answer Hi Brent, Thanks for choosing ROCCAT. We do have a customer support team dedicated to helping you fix the issue and we offer a limited 2 year manufacturer's warranty, so if the issue turns out to be a hardware problem, we will gladly initiate an exchange process. Kindly navigate to our official support page and use the contact form to get in touch. If there is a physical or otherwise visible issue, it is also helpful if you make a recording, upload it and copy the link into your message!
